QA Tester

• Aug 2020 - Present

Execute test cases (manual) and analyze resultsCreate logs to document testing phases and defectsReport bugs and errors to development teamsHelp troubleshoot issuesConduct post-release/ post-implementation testingWork with cross-functional teams to ensure quality throughout the software development lifecycle

Web Content Manager

• Jan 2020 - Present

- Web content management (wordpress and umbraco);- Content management on the group's email;- Qa manual tester on group's websites;- SEO, campaign management Facebook Ads and Google Ads;- Serve as the first point of contact for customers seeking technical assistance over the phone, email or ticketing platforms;- Determine the best solution based on the issue and details provided by customers;- Interact with business and other IT teams to answer questions, resolve problems and address requests;- Perform remote troubleshooting through diagnostic techniques and pertinent questions. Show less

Site Manager

• Aug 2018 - Present

Website Manager / Owner Website Manager / Owner

QA Software Tester - Freelancer

• Dec 2018 - Jan 2020

Sales Representative

• Jun 2010 - Oct 2019

- Present, promote and sell products/services using solid arguments to existing and prospective customers; - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs; - Establish, develop and maintain positive business and customer relationships; - Reach out to customer leads through cold calling; - Expedite the resolution of customer problems and complaints to maximize satisfaction; - Achieve agreed upon sales targets and outcomes within schedule; - Coordinate sales effort with team members and other departments; - Analyze the territory/market’s potential, track sales and status reports; - Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services; - Keep abreast of best practices and promotional trends. Show less

Administrative Office Assistant

• Oct 2007 - May 2010

- Answer and direct phone calls;- Organize and schedule meetings and appointments;- Produce and distribute correspondence and reply to email, telephone or face to face enquiries;- Develop and maintain a filing system;- Submit and reconcile expense reports;- Provide general support to visitors;- Maintain computer and manual filing systems; - Manage staff appointments;- Maintain up-to-date employee holiday records;- Manage account balances to discover outstanding debts or other inconsistencies;- Issue invoices and bills and sent them to customers through various channels;- Issue customer account statements periodically or whenever necessary;- Receive payments through various methods and check for credibility;- Send reminders for payments and contact customers when assigned;- Update accounting records with new payments, balances, customer information etc.;- Answer questions and handle complaints from customers regarding bills;- Report on activity to upper management. Show less

Helpdesk

• Oct 2007 - May 2010

- Responding to queries via chat, email, or phone;- Training other staff members on troubleshooting and diagnosing problems;- Writing, editing, and revising training manuals for new and updated software and hardware;- Providing technical assistance for questions and problems;- Resolving problems with networks and other computer systems;- Diagnosing system errors and other issues;- Running reports to analyse common complaints and problems;- Installing or changing software to fix issues;- Remotely accessing hardware or software for clients to make changes and fix problems. Show less

Hostess

• 2002 - 2007

- Greet incoming and departing Guests; escort them to assigned dining area; present menus; announce waiter's name; - Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff; - Answer incoming calls to the restaurant and provide appropriate service; - Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate; - Tend to special Guest needs and requests; - Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies; - Help dining room staff by setting and clearing tables; replenishing water; serving beverages; - Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders; - Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders; - Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders. Show less