Experience

BG Reklam

• Serbia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Key Account Manager

  • Feb 2023 - Present

  • Develop trust relationships with a portfolio of major clients.• Acquire a thorough understanding of key customer needs and requirements.• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.• Ensure the correct products and services are delivered to customers in a timely manner.• Serve as the link of communication between key customers and internal teams.• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.• Play an integral part in generating new sales that will turn into long-lasting relationships.• Prepare regular reports on progress and forecasts.• Creating invoices.• Proficiency with common customer success and customer relationship management software, such as ProBit and Salesforce.• Keeping Sales Tracking up to date. • Creating yearly target. Show less

• Junior Key Account Manager

  • May 2022 - Feb 2023



Bitstamp

• Luxembourg
• Financial Services
• 200 - 300 Employee

• Customer Service Representative

  • Apr 2021 - May 2022

  • Fetching and analyzing data from customers. • Reconciliation of bank, credit card and crypto transactions. • Finding solutions and providing information to the customer so they can self-handle the case. • Provide timing and quality reporting on the activities and work process. • Daily cooperation and resolving issues with Payments department. • Provides support for continues improvement of the process. • Fetching and analyzing data from customers. • Reconciliation of bank, credit card and crypto transactions. • Finding solutions and providing information to the customer so they can self-handle the case. • Provide timing and quality reporting on the activities and work process. • Daily cooperation and resolving issues with Payments department. • Provides support for continues improvement of the process.



Wellnesstore

• United Kingdom

• Salesperson

  • Jun 2017 - Sep 2021

  Care of receipt, storage, maintenance and sorting of products. Direct custom service. Packing products. Cash operations and POS terminal. Talking with distributors, order products. Care of receipt, storage, maintenance and sorting of products. Direct custom service. Packing products. Cash operations and POS terminal. Talking with distributors, order products.