Experience

Electroninks Incorporated

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Director of Administration and Human Resources

  • Apr 2018 - Present



Nickerson Law Group, P.C.

• United States
• Law Practice
• 1 - 100 Employee

• Client Care Director

  • Jan 2017 - Apr 2018

  I was hired as the assistant to the Director of Administration at a very successful and fast-paced advanced estate planning law firm. After 11 months on the job I took over the Director of Administration position which turned into the Client Care Director position. I was responsible for maintaining order in all aspects of the firm’s business, including internal operations, financial management, equipment and supply purchases, client care, and human resources. During my time there I was the go-to person to troubleshoot and resolve any problem from beginning to end. As the first point of contact, I ensured all potential clients received excellent service. I strived to maximize client engagement and retention through personal attention and follow-up. I quickly mastered the complex client intake process and progressed rapidly through a series of increasingly challenging marketing and email projects. As a result, I assumed daily management of the firm’s websites, daily blog postings, and social media accounts (LinkedIn, Twitter, Facebook and Yelp) because of my knowledge and affinity for all things social media. I ensured that the robust internal office processes and procedures were being followed by all staff and attorneys to ensure that each client was receiving consistent, excellent service and attention. Along with providing excellent client care, I have helped orchestrate successful sales strategies and marketing initiatives designed to increase the firm’s revenue.



It's Time Texas

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Instructor

  • Aug 2015 - May 2016



Texas Attorney General

• Law Practice
• 700 & Above Employee

• Field Intern

  • Aug 2014 - Dec 2014