Experience

Hisense Centroamérica

• Panama
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Logistic Assistant

  • Nov 2022 - Present

  Order Logistics management - On time delivery, follow documentation, Invoicing and Service rates. - Order tracking, coordination from origin to destination with the factories and customers. Report and data management Sales Report - Orders visibility versus Sales target and Forecast. - Generate cross data in Power BI with the invoicing visibility, coordination, and transit time of shipments to the sales team. - Invoicing status through SAP. Local Shipping Schedule Report - Factory shipments Tracking with Order - Management and Logistics team. - Follow the shipments by the Shipping company tracking system (ETD/ETA). PSI Report - Manage and generate sell in sales data, to connect with sell out that will indicate the estimated weeks of inventory that the customer will have. Overdue Inventory – Visibility with the SKU that will have abnormal inventory including the forecast production. Sample movement – Revise with the PLMs, Marketing, and Sales team the movement that they have with the samples. Auditing Management Cross check with SAP vs Invoice and documents to be sent to the client are correct, avoid duplication, discrepancies, or errors. Management analysis and control Based in the following aspects, how effective performance, team working performance, other management evaluations. Show less



DSV - Global Transport and Logistics

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• QHSE Auditor

  • May 2021 - Sep 2022

  AccountabilityThe holder of this certificate:• Is accountable for compliance with the current QHSE Programme • Can cover one, two or all three ISO standards (9001, 45001,14001) • Can cover one, two or all three divisions and more than one country and/or branch Responsibility• Perform audit tasks as assigned by the QHSE Lead Auditor as per the audit checklist, scope and agreed audit methods. • Collect all necessary working papers to support the audit trail. • Support the QHSE Lead Auditor in identifying any potential risks that may affect the audit as planned.• Identify and report positive and negative findings to the QHSE Lead Auditor for inclusion in the audit report.• Provide good quality write up of descriptions of findings in the audit report.• Support Lead Auditor to complete and finalise the audit report Tasks• Ensure the Group QHSE Programme and own integrated management system is implemented and maintained• Focus on the management of authorised activities and the accuracy and quality of records• Ensure the satisfactory completion of any non-conformities and corrective actions• Conduct trainings at a local level, to support the branch requirements• Ensure regulatory compliance for certain pharmaceutical and healthcare products Show less

• Pharmceuatical & Healquare Quality Auditor(PQA)

  • May 2020 - Sep 2022

  Accountability• Is accountable for compliance with the current Pharmaceutical & Healthcare Policy and the Global• Pharmaceutical & Healthcare Quality Management System (PharmaQMS)• Can cover one, two or all three divisions and more than one country and/or branch• Confirms their current job role within the PharmaQMSResponsibility• Main point of contact for the Branch for compliance questions and is ultimately responsible both for compliance to the PharmaQMS as well as to any local regulatory or client specific requirements• Ensure any contract between the Client and DSV is vetted by the appropriate party• Involved in any decision to quarantine or dispose of returned, rejected, recalled and falsified products, in conjunction with the client• Ensure nonconformities are dealt with effectively, including customer complaints• Ensure self-inspections are performed at regular intervals following a prearranged programme• Approve the initial and continuous training program for all employees involved in pharmaceutical and healthcare activities subject to the branch capabilities (Tier system)• Facilitate continuous improvements within the PharmaQMS• Ensure the use of Validaide within the Branch• Configure and/or approve the lane within Validaide Tasks• Ensure the PharmaQMS is implemented and maintained• Focus on the management of authorized activities and the accuracy and quality of records• Act promptly to manage and coordinate any pharmaceutical and healthcare product recall requirement• Ensure the satisfactory completion of any nonconformities and corrective actions• Conduct trainings at a local level, to support the branch requirements• Ensure regulatory compliance for certain pharmaceutical and healthcare products• Ensure that all Branch information stored at Validaide is comprehensive and accurate• Approve the assigned business partners in Validaide Show less

• Pharmaceutical & Healthcare Specialist

  • May 2020 - Sep 2022

  AccountabilityThe holder of this role:• Is accountable for the implementation, support and monitoring of the Global Pharmaceutical & Healthcare Quality Management System (PharmaQMS), within the sphere of responsibility• Confirms their current job role within the PharmaQMSResponsability• Ensure all shipments within control are compliant with the current Pharmaceutical & Healthcare Policy and the PharmaQMS, as well as the Divisional Pharmaceutical & Healthcare Services Catalogue (Services Catalogue)• Ensure prompt issue resolution and optimal consulting and support in respect of storage, handling and transportation• Manage all locally controlled pharmaceutical and healthcare business partners and coordinate necessary training or qualification needs• Ensure the lane characterisation is completed within Validaide.Tasks• Implementation and support of the PharmaQMS and Services Catalogue• Deliver PharmaQMS minimum standards for every Client order• Ensure PharmaQMS compliance of team / Branch is maintained• Manage business partners within own sphere of influence• Escalate to Product Owner any operational weaknesses or necessary enhancements• Analyse and collect competition and market data as well as Client and DSV Internal feedback to put forth PharmaQMS continuous improvement proposals• Support the Pharmaceutical and Healthcare Management team through the communication of current issues and continuous improvement opportunities identified at Branch level• Support sales initiatives / sales staff / in gaining or retaining pharmaceutical & healthcare Clients• Monitoring and ensuring the necessary training of employees (operations, sales, HR and IT) as well as customers• Report to Group Compliance defined measures• Ensure that all Branch information within Validaide is comprehensive and accurate• Fulfil the Validaide Responsible role for the assigned business partners within Validaide• Configure and/or approve the lane within Validaide Show less

• Senior Account Analyst

  • Jan 2020 - Sep 2022

  • Billings Reports - MBR(KPI) Meetings in three Verticals Industries.• Record any incident and / or claim in IHT and follow up the closure by the responsible area.• Report to the legal area and to the Industry Supervisor, any claim submitted by any of the clients. Likewise, notify any incident that due to errors or omissions derived from the management of PA may cause a formal claim from the client.• Identify and report opportunities for improvement in the day-to-day operation.• Comply with the established Customer Service procedures for each product and / or service• Keep the client informed about the development of operations• Notify the client in a timely manner of any deviation that arises and that alters the date committed or the conditions of boarding. Show less

• Senior Account Analyst

  • Jan 2020 - Sep 2022

  Accountability: - Suspend any activity that may be affecting the environment, health, safety of DSV staff or suppliers, and/or visitors.- Require the use of PPE and compliance with occupational health and safety standards for volunteers entering the foundation.- Do not allow personnel to enter DSV facilities that do not comply with established occupational health and safety standards.- Request information on incidents and/or problems affecting quality, safety, health and environment to be properly investigated.- Accountable to the QHSE Manager with statistical and meeting reports. - Accountable to the DSV Division Manager for whom assignedAccountability:- Main Point of Contact for the Site/ Branch/ Division on QHSE issues for the implementation of the Integrated Management System and to the QHSE Manager.- Provide support in the investigation of incidents and non-conformities.- Report Integrated Management System deviations to the QHSE Manager related to the area he/she leads. - Ensure that processes affecting the QHSE Integrated Management System that are under his/her scope of support are properly documented. - Ensure that risk mitigation controls are properly implemented at the site including biosafety controls. - Support process owners in QHSE matters. - Provide support during internal and external audits - Participate in critical supplier audits.Tasks:- Ensure that QHSE standards are complied with - Communicate without undue delay to QHSE Management any QHSE incident Show less



Panalpina

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Control Tower - Healthcare & Chemicals IV

  • Jan 2019 - Jan 2020

  • Record any incident and / or claim in IHT and follow up the closure by the responsible area. • Report to the legal area and to the Industry Supervisor, any claim submitted by any of the clients. Likewise, notify any incident that due to errors or omissions derived from the management of PA may cause a formal claim from the client. • Identify and report opportunities for improvement in the day-to-day operation. • Comply with the established Customer Service procedures for each product and / or service • Keep the client informed about the development of operations • Notify the client in a timely manner of any deviation that arises and that alters the date committed or the conditions of boarding Show less



Samsung Electronics America

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Product Manager & Inside Sales

  • Jun 2017 - Jan 2019

  Marketing Product Managment• Product management in GERP, CIS, SAP, SFDC and GSCM(Upload price in system), Inventory Management, Intercompany.• Develop and prepare presentations of the product, in accordance to its specifications, in order to support sales efforts• Make recommendations on marketing and promotional plans, in accordance with market situation in each of the countries, for their appropriate execution• Analyze product positioning in the market, and offer differentiating opportunities that ensure the efficient and competitive penetration in assigned territoriesAnalyst • Prepare reports(Manager Meeting, Weekly Sales) as required by Management, through consolidation of information (weekly and monthly sales, billing, Business Opportunities)• Prepare file to improve the sales, loading, price, product damage.Sales Administration• Support to Key Account Manager, to solve problem when generating roll out for the creation of SFDC order.• After created the order revise inventory, shipping instructions, revise factory conformation plan, follow up of sales order until bill.• Revise Bill of lading, complete SO in system for Colon. Show less

• Business & Market Intelligence Data Analyst

  • Apr 2015 - Jun 2017

  • Determine the strategy in areas such as market opportunity, market penetration strategy, and market development.• Knowing information about the market where it includes the process of data collection from the external environment of the company• Provide managers with decisions with a "complete picture" more than anything by marking the corporate performance under way in conjunction with market conditions.

• Administrative Assistant & Sales Support

  • Nov 2013 - Apr 2015

  • Estimation of the sales objectives to the clients in conjunction with the sellers at the regional level, calculation.• Estimating the benefits to be offered and marketing advertising according to sales to customers.• Updating of customer inventories weekly to be verified by the parent company.• Follow up on payments in the system, which are given as a benefit for making purchases from the company.• Verify the status of the account of each client that had the marketing benefit.• Take control of the movement of the sales of the clients with respect to the categories of white line.• Compile the evidences received from the clients, review them, process them, issue Credit Note Show less



Universidad Tecnológica de Panamá

• Panama
• Education Administration Programs
• 700 & Above Employee

• Administrative Assistant & Computer Assistant

  • Feb 2009 - Nov 2013

  Administrative • Plan enrollment dates for placement tests, placement testing dates, enrollment dates, and payment dates for CEL courses and programs. • Plan important dates (of registration of regular students, changes of schedule, change of modality and reimbursements) of CEL courses. • Prepare the annual calendar of academic periods and send them to the Language Centers of the different Regional Centers. • Coordinate the achievement of the physical space for the classes and elaborate schedules for the use of classrooms and laboratories. • Coordinate the inventory, the delivery of books and material (calendars, schedule of classes and laboratory schedule, etc.) to the teachers at the beginning of classes of the regular and extracurricular programs. • Prepare statistical reports of the CEL. Laboratory • Customer service (course students and people interested in them) Apply toefl tests. • In charge of closing the offices during the night, Saturdays and maintaining order in the classrooms. Writing notes, requests, memorandum. Make quotes of equipment required for the office. • Delivery of equipment (laptop, speakers, etc) to teachers to dictate their classes. Make inventories of the equipment that exists in the department. Keep in touch with the Regional Centers regarding Licenses. (By mail) Support what you need me. Show less



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent

  • May 2008 - Feb 2009

  • Answer international calls from clients. Solve certain doubts of customers. Recommend the best offers of the company. • Maintain call skills Productivity Reflected in the call. • Touch with the client. Offer the company's products. Handling invoices, give details of them. • Deactivation of some product that client did not require anymore. • Be efficient and effective • Answer international calls from clients. Solve certain doubts of customers. Recommend the best offers of the company. • Maintain call skills Productivity Reflected in the call. • Touch with the client. Offer the company's products. Handling invoices, give details of them. • Deactivation of some product that client did not require anymore. • Be efficient and effective