Ana Corrales
Coordinator of Services: Acquire Brain Injury & Senior Servives at Solus Support Services- Claim this Profile
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English -
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Spanish -
Topline Score
Bio
Credentials
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CPI - Non-Violent Crisis Prevention Certification
-Apr, 2015- Oct, 2024
Experience
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Solus Support Services
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Canada
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Hospitals and Health Care
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1 - 100 Employee
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Coordinator of Services: Acquire Brain Injury & Senior Servives
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Feb 2018 - Present
• Responsible of Acquired Brain Injury services serving York Region (Vaughan, Richmond Hill, New Market, Markham) and the areas of Barrie and Lake Simcoe. • Responsible of Senior Services within Richmond Hill, New Market, and Markham areas. • Work closely to Lawyers, Occupational Therapists and Case Managers creating care service plans having in consideration budgets and clients’ needs. • Attentive to clients as well as social care workers to ensure that workers are placed in assignments to which they are ideally suited. • Accountability to customers, colleagues, clients, partners, and employees valuing input to continually improve process, service, and results. • Supporting service excellence by ensuring staff receives regular supervision and guidance as well as motivation to participate in on going professional development. • Coordinate and participate in marketing campaigns and sales activities. • In charge of interviewing and hiring qualified Enhance Personal Support Workers. • Conduct orientation sessions. • Accountable to provide leadership and direction to the team and the people we support with a genuine and open-minded approach. • Working towards ensuring commitment to best practice standards of support and care. Show less
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Elements Support Services
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Canada
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Hospitals and Health Care
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1 - 100 Employee
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Rehabilitation Support Worker / Personal Support Worker
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Aug 2015 - Present
• Promote independence through a variety of individually tailored support strategies such as: activities of daily living, memory enhancement, organizational planning, frustration stress and anger management, self care, social and interpersonal skills, leisure skills, positive daily routines, health and well being. • Provide community outreach and support services to assist individuals to rebuild their lives within the community through community reintegration, building a social network, family support and education, recreation options and education reintegration. • Assist individuals to maintain their independence by offering support in areas such: budgeting and financial management, household and daily living management, reducing social isolation, enhancing quality of life and vocational or education support. Show less
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Silchem
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Canada
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Chemical Manufacturing
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1 - 100 Employee
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Customer Care / Office Clerk
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Nov 2011 - Sep 2016
• Respond, process and coordinate customer’s orders and enquiries made by telephone, fax, writing, or email in timely manner. • Arrange transportation for outbound orders ensuring smooth and timely processing of orders and shipments. • Ensure completion of all necessary complying documentation and detailed correspondence. • Provide and ensure high quality service by meeting and exiting clients’ expectations. • Assist vice-president and manager with additional related duties as assigned. • Devise and maintain an extensive manual and computerized filling system. Show less
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American Express
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United States
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Financial Services
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700 & Above Employee
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Collector at Collectcorp
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Dec 2010 - Nov 2011
• Effected acquisition of location information (skip tracing activities). Searched to input, retrieve and report information. • Handled confidential and sensitive information with discretion and tact such as social security numbers, financial statements and transactions, family information and more. • Assisted manager in regards to accounts bankruptcy verification, attorney confirmation and account closure. • Initiated affordable payment plan negotiations for outstanding debt collection and clients’ credit recovery. Show less
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Student Service / Activity Coordinator Marketing Associate / Student Counsellor
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Jul 2008 - Jul 2009
• Achieved outreach activities by searching for new business opportunities and partnerships in Latin America initiating contact with agencies and potential students. • Drafted standard letters and managed incoming and outgoing electronic as well was hard copy correspondence related to agencies, embassies, immigration documents, certificates, letters of confirmation, letters of recommendation, etc. • Prepared materials for presentations and meetings such as PowerPoint presentations from hand-written notes. Utilizing various slide layouts and graphics to help highlight main points. • Provided excellent, friendly customer service when greeting and meeting visitors, staff and students. • Coordinated arrangements for travel requests. This included transportation and accommodation ensuring all students were comfortable and safe at home-stays, courses and all activities and places related to the school. • Conducted monthly financial tasks such invoicing, account receivable, cheque and cash requisition, commission credit notes, official receipts and banking transactions. • Prepared extracurricular activities to promote recreation, socialization and self-care among students. Show less
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Education
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2013 - 2015
Seneca College of Applied Arts and Technology
Social Service Work -
Crisis Prevention (CPI)
Non-Violent Crisis Prevention Certification -
Seneca College of Applied Arts and Technology
American Sign Language I & II -
St. John Ambulance
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2015 -
Mental Health Commission of Canada
Community
