Experience

RAS LAVRAR, LLC

• United States
• 1 - 100 Employee

• Compliance Supervisor

  • Feb 2020 - Present

  • Compliance supervisor oversees department and ensures all members adhere to tasks • Review and ensure all client specific policies and procedures are adhered to efficiently and communicate any updates to the rest of the team • Monitor calls taken by call center agents for accuracy and confirming disclosures are given appropriately • Present coaching forms and feedback to call center agents who do not pass the call monitoring review • Provide daily, weekly and monthly complaint reporting to all clients • Assist Compliance Manager Attorney with any other tasks needing attention Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Lead Teller Operations Specialist

  • Aug 2013 - May 2019

  • Support Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards • As an LTOS Mentor, training in depth every detail of what the teller operations specialist is and everything that it entails was crucial to the success of the teller's assigned branch • Assist with scheduling, as necessary • Demonstrate proficiency in operations and transactions accuracy • Stay up to date with policies and procedures and ensure other team members are aware of any changes • In the absence of the Branch manager and designated manager, the responsibility to communicate branch priorities throughout the day would be assumed • Engage customers and encourage use of the latest technology to make their banking experience easier • Adhere to BSA/AML policies • Safeguard customers and their accounts from fraudulent activities Provide overrides for other tellers when a transaction exceeds their threshold limit • Handled customer complaints and issues with high professional courtesy • Vault custodian responsibilities included maintaining quarterly branch cash levels, ordering and shipping currency for the branch • As the ATM custodian, replenishing the machines with currency was crucial to ensure customers had access to cash as needed Show less