Ana Castaño Grancha
Regional Account Manager at Caviar House & Prunier- Claim this Profile
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Spanish Native or bilingual proficiency
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Catalonian Full professional proficiency
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English Full professional proficiency
Topline Score
Bio
Teresa La Braca
Ana is a great colleague to work with, she is full of initiatives and always providing constructive feedback. We worked together on several projects, and she brought on great ideas always showing outstanding planning and organization skills, sales driven with strategic thinking and supporting proactively. When it comes to organizing events, she will be the one to have on-board, spot-on tasks and great problem solving! I thoroughly enjoyed my time working with Ana and she was a truly valuable asset to our team. Ana is honest, dependable, and incredibly hardworking able to create long lasting relationship both internally and with external clients. Beyond that, she is an impressive team player who is able to deliver high standard projects and great results. Without a doubt, I confidently recommend Ana as she will be a beneficial addition any team. She will also add her Spanish, vibrant and funny touch to everything!
Jonaldo Dsouza
It's been amazing working together with Ana Castano. She is always punctual; her knowledge is vast and extensive. Ana Castano leads by example and many people at Le Cordon Bleu London find her enthusiasm and dedication both inspiring and motivating. She had vision to see the benefits and the passion to turn that into a competitive advantage for Le Cordon Bleu London. Ana Castano will find a way to weather any storm with a smile. I've constantly felt Ana Castano was one of the very best team mates I have ever had the opportunity of working with.
Teresa La Braca
Ana is a great colleague to work with, she is full of initiatives and always providing constructive feedback. We worked together on several projects, and she brought on great ideas always showing outstanding planning and organization skills, sales driven with strategic thinking and supporting proactively. When it comes to organizing events, she will be the one to have on-board, spot-on tasks and great problem solving! I thoroughly enjoyed my time working with Ana and she was a truly valuable asset to our team. Ana is honest, dependable, and incredibly hardworking able to create long lasting relationship both internally and with external clients. Beyond that, she is an impressive team player who is able to deliver high standard projects and great results. Without a doubt, I confidently recommend Ana as she will be a beneficial addition any team. She will also add her Spanish, vibrant and funny touch to everything!
Jonaldo Dsouza
It's been amazing working together with Ana Castano. She is always punctual; her knowledge is vast and extensive. Ana Castano leads by example and many people at Le Cordon Bleu London find her enthusiasm and dedication both inspiring and motivating. She had vision to see the benefits and the passion to turn that into a competitive advantage for Le Cordon Bleu London. Ana Castano will find a way to weather any storm with a smile. I've constantly felt Ana Castano was one of the very best team mates I have ever had the opportunity of working with.
Teresa La Braca
Ana is a great colleague to work with, she is full of initiatives and always providing constructive feedback. We worked together on several projects, and she brought on great ideas always showing outstanding planning and organization skills, sales driven with strategic thinking and supporting proactively. When it comes to organizing events, she will be the one to have on-board, spot-on tasks and great problem solving! I thoroughly enjoyed my time working with Ana and she was a truly valuable asset to our team. Ana is honest, dependable, and incredibly hardworking able to create long lasting relationship both internally and with external clients. Beyond that, she is an impressive team player who is able to deliver high standard projects and great results. Without a doubt, I confidently recommend Ana as she will be a beneficial addition any team. She will also add her Spanish, vibrant and funny touch to everything!
Jonaldo Dsouza
It's been amazing working together with Ana Castano. She is always punctual; her knowledge is vast and extensive. Ana Castano leads by example and many people at Le Cordon Bleu London find her enthusiasm and dedication both inspiring and motivating. She had vision to see the benefits and the passion to turn that into a competitive advantage for Le Cordon Bleu London. Ana Castano will find a way to weather any storm with a smile. I've constantly felt Ana Castano was one of the very best team mates I have ever had the opportunity of working with.
Teresa La Braca
Ana is a great colleague to work with, she is full of initiatives and always providing constructive feedback. We worked together on several projects, and she brought on great ideas always showing outstanding planning and organization skills, sales driven with strategic thinking and supporting proactively. When it comes to organizing events, she will be the one to have on-board, spot-on tasks and great problem solving! I thoroughly enjoyed my time working with Ana and she was a truly valuable asset to our team. Ana is honest, dependable, and incredibly hardworking able to create long lasting relationship both internally and with external clients. Beyond that, she is an impressive team player who is able to deliver high standard projects and great results. Without a doubt, I confidently recommend Ana as she will be a beneficial addition any team. She will also add her Spanish, vibrant and funny touch to everything!
Jonaldo Dsouza
It's been amazing working together with Ana Castano. She is always punctual; her knowledge is vast and extensive. Ana Castano leads by example and many people at Le Cordon Bleu London find her enthusiasm and dedication both inspiring and motivating. She had vision to see the benefits and the passion to turn that into a competitive advantage for Le Cordon Bleu London. Ana Castano will find a way to weather any storm with a smile. I've constantly felt Ana Castano was one of the very best team mates I have ever had the opportunity of working with.
Credentials
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WSET Level 1 Award in Wines
West London Wine School -
WSET Level 2 Award in Wines
West London Wine School
Experience
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Caviar House & Prunier
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Switzerland
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Retail
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1 - 100 Employee
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Regional Account Manager
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Feb 2023 - Present
● Strategic planning, sales management, and prospecting for new clients to help grow the organization. ● Identifying opportunities in target markets for our products and services ● Generating leads through cold calling prospective clients or by email ● Developing and nurturing relationships with key customer accounts ● Keeping up with the latest industry developments, including market positioning of corporate competitors ● Assessing client needs and the company’s ability to meet those needs Show less
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Assistant Commercial Manager at The Cluster (10 Hotels)
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Aug 2022 - Jan 2023
● I took onboard a wider project being responsible of different hotels. ● Developing and executing commercial strategies along with the General Managers of the properties and Cluster Revenue Managers covering all segments and channels to maximize total revenue and profit performance ● Supporting the Revenue Managers and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies. ● Tracking the revenue development of accommodation and assisting to implement tactics to boost revenue in ‘need’ periods. ● Developing and maintaining strong relationships with all stakeholders, owners, hotel teams, Hilton Sales team, and CDT team. ● Provide accurate, monthly reports on sales leads and revenue for collation with the monthly reports for the Cluster Commercial Manager/RMCC. Assisting in developing the hotel's annual/quarterly/monthly budget forecast and work plans, implementing them effectively. Show less
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The Biltmore Mayfair Hotel
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United Kingdom
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Hospitality
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1 - 100 Employee
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Group Conferences and Event Sales Manager
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Mar 2022 - Aug 2022
● Working with a team of 6 in order to convert inbound enquiries, maximizing revenue and achieving assigned targets. ● Elaborating sales strategies to seek out opportunities to increase sales and managing conversion within the team. ● Coordinate and manage the event schedule, overlooking different departments in order to guarantee deliverables. ● Arranging and conducting the hotel show rounds maximizing conversion, participating in promotional activities. ● Working with a team of 6 in order to convert inbound enquiries, maximizing revenue and achieving assigned targets. ● Elaborating sales strategies to seek out opportunities to increase sales and managing conversion within the team. ● Coordinate and manage the event schedule, overlooking different departments in order to guarantee deliverables. ● Arranging and conducting the hotel show rounds maximizing conversion, participating in promotional activities.
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Le Cordon Bleu London
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United Kingdom
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Higher Education
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1 - 100 Employee
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Sales & Events Executive/Student Liaison Officer
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Aug 2019 - Mar 2022
● Working across Le Cordon Bleu network recruiting national and international students for the school range of professional, academic, and executive courses also in partnership with globally recognized academic partners and professional bodies, with approximately 20,000 + student body yearly. ● Supporting new sales and marketing strategies to drive UK and international business whilst connecting with national and international campuses for sales recruitment. Strongly supporting the sales revenue with personal contribution on yearly target. ● Events coordination from brief to execution, event researching new concepts, working independently on the project and coordinating different departments, including suppliers and external organizations, delivering corporate events such as BBC Good Food, Mastercad Priceless and bespoke corporate experiences. ● Social events yearly planning to implement the sales revenue and brand awareness throughout creating open house events, career fairs, culinary demonstrations and workshops, wine events and Christmas launch party. ● Implementing the marketing and social media strategy, developing new ideas including restaurant reviews and reinforcing guest chefs network and promotion via events. Creating and managing the new campaigns including alumni and wine experts in order to generate revenue and brand recognition. ● .Weekly and monthly sales report including sales analysis and events reports. Show less
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Event Sales Coordinator
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Mar 2018 - Jun 2019
● I have joined the company as Reservations Agent and after 2 months I have been promoted as Events sales coordinator taking on board more responsibilities. ● Defining sales & marketing strategy for groups & events segments, focusing creating event proposals which fit client requirements and presenting proposals by deadline, staying under budget while planning event specifications, including invoices. ● Maintaining a working relationship with vendors, coordinating event entertainment, including music, performers, and guest speakers. Delivering 7-10 events weekly including private party, weddings, bespoke events and parties. ● Creating sales opportunities for upselling and future events during client liaisons and meetings, managing internal sales reporting and analysis. ● Extensive knowledge of Opera (PMS and Sales & Catering), Practical use of MARSHA, Practical use of Microsoft Word and Excel. ● Build productive working relationships with guests, maintaining a high profile in the workplace Show less
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Firmdale Hotels PLC
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United Kingdom
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Hospitality
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400 - 500 Employee
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Reservations Agent
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Jun 2017 - Mar 2018
● Working on 5-star hotel standards and customer service I was assisting guests with booking their stay over the phone and by e-mail looking after accommodations to fit their needs, suggesting different packages or amenities ● Optimise the revenue of the hotel with the use of communication skills and a pro-active approach to the guests ● Extensive knowledge of Opera Property Management System, third party payment requirements and billing instructions, processing of pre-paid and deposit rates ● Reservation checks, follow up and chasing payment guarantee, up-Selling services ● Setting up of routing and sharer Show less
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The Lansdowne Club
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United Kingdom
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Hospitality
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1 - 100 Employee
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Receptionist and Reservations Agent
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Jul 2016 - Jun 2017
● Taking reservations by phone, email and walk-in guests, providing excellent Customer Service ● Ability to build strong relationships across all different departments in the hotel, accurate communication between departments to allow all requests to be met on time and to the expected standard ● Actively participated in revenue and sales activities operated by the Club plus some specific operational activities ● Gain knowledge from competitors to ensure our venues retains competitive advantage Show less
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Starwood Hotels & Resorts Worldwide, Inc.
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Hospitality
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700 & Above Employee
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Guest Service Centre Agent
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Jun 2014 - Apr 2015
● Welcome and acknowledge all guests according to company standards,high quality service to guests as a 5* Luxury Hotel, also looking after Check-In & Check-Out the guests ● Answer, record, log, and process all guest calls, requests, questions, or concerns, promotion and enrolment of Starwood Preferred Guest loyalty scheme ● Contact appropriate individual or department as necessary to resolve guest call, requests, managing complaint over the phone and solution making. ● Foreign Currency Exchange ● Practical use of Opera PMS Version 5.0 ● Understanding Hotel Departments and duties Show less
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Education
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2019 - 2019
City, University of London
Master Major Event Management Course, Events -
2014 - 2018
University of Seville
Tourism and Travel Services Management -
2012 - 2014
Murillo School
Higher Technician, Tourist Accommodation Management, Hospitality Administration/Management -
2010 - 2012
Guillem D'Alcala School
Higher Technician, Restaurant & Bar Management, Hospitality Administration/Management -
2008 - 2010
Altaviana School
Kitchen and Hospitality Management, Hospitality Administration/Management
Community
