Experience

Intuitive Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• InWorker | Executive Assistant | One Ummah

  • Jun 2023 - Present

  - Provide high-level administrative support to executives. - Manage and optimize schedules, appointments, and travel arrangements. - Screen and respond to communications, prioritizing messages. - Coordinate and organize meetings, conferences, and events. - Maintain confidentiality and handle sensitive information. - Assist with personal tasks and appointments, if required. - Offer general organizational and administrative support. - Provide high-level administrative support to executives. - Manage and optimize schedules, appointments, and travel arrangements. - Screen and respond to communications, prioritizing messages. - Coordinate and organize meetings, conferences, and events. - Maintain confidentiality and handle sensitive information. - Assist with personal tasks and appointments, if required. - Offer general organizational and administrative support.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Quality Evaluator

  • Jan 2021 - May 2023

  - Responsible for monitoring and auditing calls to ensure the quality standards of the campaign.- Management of excel files with the data to keep track of the results.- Data analysis to find behaviors that impact scores and creation of action plans

• Advisor I, Customer Service

  • Sep 2019 - Jan 2021

  - Management of bilingual calls in different areas, customer service, collections and technical support.



PENTA Asesorias Financieras

• Colombia
• Investment Banking

• Asistente Administrativa y Personal

  • Aug 2016 - Aug 2019

  - Responsible for the management of the CEO's agenda, budget management, payment of suppliers and administrative functions. - Responsible for the management of the CEO's agenda, budget management, payment of suppliers and administrative functions.



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Customer Service Representative

  • Dec 2014 - Aug 2016

  - Responsible for the reception area and staff. - Handling calls and agendas from different companies in coworking. - Administrative functions of different companies. - Responsible for the reception area and staff. - Handling calls and agendas from different companies in coworking. - Administrative functions of different companies.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Agente del servicio de atención al cliente

  • Aug 2012 - Oct 2014

  - Management of bilingual calls in different areas, customer service, sales and technical support. - Management of bilingual calls in different areas, customer service, sales and technical support.



Coop

• Switzerland
• Retail
• 700 & Above Employee

• Atencion al Cliente

  • Jul 2006 - Jun 2007

  - Management of cash register, customer service, organization of warehouses and corridors. - Management of cash register, customer service, organization of warehouses and corridors.



Jupiter Apotheke

• Germany
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Asistente farmaceuta

  • Jun 2003 - Jun 2006

  - Customer service in prescriptions and sale of medicines - Accompaniment in the laboratory handling of substances and chemicals - Cash register management and cash management - Customer service in prescriptions and sale of medicines - Accompaniment in the laboratory handling of substances and chemicals - Cash register management and cash management