Experience

Sutter Pacific Medical Foundation

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Patient Service Representative

  • Oct 2019 - Present

  Onsite and Remote Cardiology call center agent responsible for answering phone inquiries, routing calls and telephone encounters to Clinical and Administrative staff. New and established patient appointment scheduler with knowledge of NIL(cardiac testing) scheduling. Onsite and Remote Cardiology call center agent responsible for answering phone inquiries, routing calls and telephone encounters to Clinical and Administrative staff. New and established patient appointment scheduler with knowledge of NIL(cardiac testing) scheduling.



inSite Digestive Health Care (formerly Southern California Gastroenterology Associates)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Front Office Coordinator

  • Aug 2015 - Sep 2019

  Responsible for maintaining schedule for a busy Gastroenterology practice. Answering and directing multiple telephone lines. Processing medical records requests, creating claims and collecting patient payments in person and via phone as needed. Responsible for maintaining schedule for a busy Gastroenterology practice. Answering and directing multiple telephone lines. Processing medical records requests, creating claims and collecting patient payments in person and via phone as needed.



Card Crafted by Ana

• Owner and Creator

  • 2013 - 2014

  Handmade gifts/goods sold on etsy.com Handmade gifts/goods sold on etsy.com



San Francisco Gastroenterology

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Receptionist

  • 2012 - 2012

  Appointment and procedure scheduling for Specialist practice. Obtained insurance authorizations for endoscopic procedures and other outpatient imaging. Appointment and procedure scheduling for Specialist practice. Obtained insurance authorizations for endoscopic procedures and other outpatient imaging.



Sutter Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Receptionist

  • Apr 2007 - May 2011

  Mammography and Ultrasound schedule management. Responsible for obtaining prior authorizations for ultrasound guided biopsies. Mammography and Ultrasound schedule management. Responsible for obtaining prior authorizations for ultrasound guided biopsies.



San Francisco Physicians for Women

• United States
• Medical Practices

• Medical Receptionist

  • Jun 2006 - Apr 2007

  Complete medical records processing, responsible for appointment scheduling and patient check-in for busy OB/GYN practice. Complete medical records processing, responsible for appointment scheduling and patient check-in for busy OB/GYN practice.

• Medical Receptionist

  • Feb 2005 - Jun 2006

  Appointment scheduling for large group of CNMs and OB/GYN Physicians. Responsible for schedule management of all providers. Logged all incoming results, pulled charts and informed Department of Public Health about positive results. Appointment scheduling for large group of CNMs and OB/GYN Physicians. Responsible for schedule management of all providers. Logged all incoming results, pulled charts and informed Department of Public Health about positive results.



Kelly Services

• Mexico
• 200 - 300 Employee

• File Clerk/Medical Receptionist

  • Nov 2004 - Feb 2005

  Medical records management for Mt. Zion Cancer Center and temp. Administrative Assistant for Parnassus Ambulatory Surgery Center. Medical records management for Mt. Zion Cancer Center and temp. Administrative Assistant for Parnassus Ambulatory Surgery Center.



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Apr 2004 - Nov 2004

  Customer service on sales floor. Customer service on sales floor.

• Medical Administrative Assistant(Extern)

  • Aug 2004 - Sep 2004

  Responsible for obtaining medical records, appointment and procedure scheduling for worker's comp. clinic. Responsible for obtaining medical records, appointment and procedure scheduling for worker's comp. clinic.


Girlsource Inc.
• United States
• Construction
• 1 - 100 Employee
• Peer Educator

  • Jan 2003 - Mar 2003