Ana Broz
Sales and Client Relations Associate at Neoinfo- Claim this Profile
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English Professional working proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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Financial Literacy in Practice Flip
Nadace CERGE-EI
Experience
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Neoinfo
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Croatia
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Software Development
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1 - 100 Employee
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Sales and Client Relations Associate
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Feb 2017 - Present
Started working as a Client relationship associate on in-house project Adeo ERP (full-fledged system for fiscal electronic transactions with bundled hardware and software solution provided) targeted at businesses and craftsman. Daily interactions with clients consist mostly of processing their requirements, providing technical support and redirecting more specialized requests to the most qualified person. I have two primary focuses. One is building positive and long-term client relationships based on trust and reliability. The second focus is on sales. Acquiring new clients or selling more powerful bundles to existing ones. In addition to the above, I was tasked with the preparation of numerous business presentations and reports as well as basic web editing and presentation materials design. Show less
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Erste Card Club
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Croatia
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Financial Services
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1 - 100 Employee
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Junior Client Associate, Risk Management Department
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Jul 2015 - Dec 2016
Daily communication with clients. Keeping and tracking clients’ accounts. Debt collection. Customer support, customer request processing. Daily communication with clients. Keeping and tracking clients’ accounts. Debt collection. Customer support, customer request processing.
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Education
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2014 - 2016
University of Zagreb/Sveuciliste u Zagrebu
Master Degree in Business, mag.oec., The Faculty of Economics & Business Zagreb, Managerial Informatics -
2008 - 2014
University of Zagreb/Sveuciliste u Zagrebu
Bachelor Degree in Business, univ.bacc.oec., The Faculty of Economics & Business Zagreb
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