Experience

VP Aviation Technical Services, Inc

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Recruitment Specialist

  • Feb 2023 - Present



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Associate Recruiter

  • Apr 2022 - Oct 2022

  • Building long term relationships with candidates and clients by understanding their needs, motivations, and career goals • Establishing a network of active and passive candidates to be submitted for present and future job opportunities • Effectively communicating and understanding the “why” of each role; ensuring candidate skillset and requirements are met • Preparing candidates for the interview process, editing resumes, and sending submittals. Following up and collecting interview… Show more • Building long term relationships with candidates and clients by understanding their needs, motivations, and career goals • Establishing a network of active and passive candidates to be submitted for present and future job opportunities • Effectively communicating and understanding the “why” of each role; ensuring candidate skillset and requirements are met • Preparing candidates for the interview process, editing resumes, and sending submittals. Following up and collecting interview feedback • Proactively learning and developing my recruitment skills; consistently seeking new ways to meet and exceed sales goals and attract candidates • Following up with current and past candidates to cultivate strong business relationships and constantly communicating with candidates to become their go to recruiter when on the market Show less • Building long term relationships with candidates and clients by understanding their needs, motivations, and career goals • Establishing a network of active and passive candidates to be submitted for present and future job opportunities • Effectively communicating and understanding the “why” of each role; ensuring candidate skillset and requirements are met • Preparing candidates for the interview process, editing resumes, and sending submittals. Following up and collecting interview… Show more • Building long term relationships with candidates and clients by understanding their needs, motivations, and career goals • Establishing a network of active and passive candidates to be submitted for present and future job opportunities • Effectively communicating and understanding the “why” of each role; ensuring candidate skillset and requirements are met • Preparing candidates for the interview process, editing resumes, and sending submittals. Following up and collecting interview feedback • Proactively learning and developing my recruitment skills; consistently seeking new ways to meet and exceed sales goals and attract candidates • Following up with current and past candidates to cultivate strong business relationships and constantly communicating with candidates to become their go to recruiter when on the market Show less



Instacart

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Care Escalations Sr. Associate

  • Nov 2021 - Apr 2022

  - Analyzing and reviewing escalated accounts by identifying behavior that indicates potentially fraudulent activity - Determining the resolution of customers' service or billing complaints by authorizing activities such as issuing credits, refunding money and adjusting charges. - Obtaining and examining all relevant information to assess the validity of complaints and to determine possible causes. - Partnering with internal teams to further find appropriate solutions for our customers… Show more - Analyzing and reviewing escalated accounts by identifying behavior that indicates potentially fraudulent activity - Determining the resolution of customers' service or billing complaints by authorizing activities such as issuing credits, refunding money and adjusting charges. - Obtaining and examining all relevant information to assess the validity of complaints and to determine possible causes. - Partnering with internal teams to further find appropriate solutions for our customers and ensure customer satisfaction, - Finding ways to improve our processes and creating plans how to execute product improvements. Show less - Analyzing and reviewing escalated accounts by identifying behavior that indicates potentially fraudulent activity - Determining the resolution of customers' service or billing complaints by authorizing activities such as issuing credits, refunding money and adjusting charges. - Obtaining and examining all relevant information to assess the validity of complaints and to determine possible causes. - Partnering with internal teams to further find appropriate solutions for our customers… Show more - Analyzing and reviewing escalated accounts by identifying behavior that indicates potentially fraudulent activity - Determining the resolution of customers' service or billing complaints by authorizing activities such as issuing credits, refunding money and adjusting charges. - Obtaining and examining all relevant information to assess the validity of complaints and to determine possible causes. - Partnering with internal teams to further find appropriate solutions for our customers and ensure customer satisfaction, - Finding ways to improve our processes and creating plans how to execute product improvements. Show less



Wise

• United Kingdom
• Financial Services
• 700 & Above Employee

• KYC Verification Agent North America

  • Aug 2019 - Jun 2021

  - Reviewing identification, address and other customer documents in order to verify customer documents - Researching and applying financial rules and regulations to stay compliant - Successfully communicating with the customers and effectively explaining account requirements - Constantly learning and adding more skills to my knowledge base - Shadowed and learned about recruiting process from the in house recruiter and gained valuable insight into recruiting process (soourcing… Show more - Reviewing identification, address and other customer documents in order to verify customer documents - Researching and applying financial rules and regulations to stay compliant - Successfully communicating with the customers and effectively explaining account requirements - Constantly learning and adding more skills to my knowledge base - Shadowed and learned about recruiting process from the in house recruiter and gained valuable insight into recruiting process (soourcing, pre-screening, making an offer and initiating background check) Show less - Reviewing identification, address and other customer documents in order to verify customer documents - Researching and applying financial rules and regulations to stay compliant - Successfully communicating with the customers and effectively explaining account requirements - Constantly learning and adding more skills to my knowledge base - Shadowed and learned about recruiting process from the in house recruiter and gained valuable insight into recruiting process (soourcing… Show more - Reviewing identification, address and other customer documents in order to verify customer documents - Researching and applying financial rules and regulations to stay compliant - Successfully communicating with the customers and effectively explaining account requirements - Constantly learning and adding more skills to my knowledge base - Shadowed and learned about recruiting process from the in house recruiter and gained valuable insight into recruiting process (soourcing, pre-screening, making an offer and initiating background check) Show less



Ford Motor Credit

• Tampa

• Account Services Representative

  • Aug 2018 - Aug 2019

  • Recognized as a top performer and immediately moved to one of the most complex teams within the organization • Processed credit applications, called all parties with decisions, answered customer questions and gathered needed information • Served as a liaison between credit analyst and customers; advised on what is needed to complete the transfer process • Provided one call resolution approach in order to dissolve customer related issues • Recognized as a top performer and immediately moved to one of the most complex teams within the organization • Processed credit applications, called all parties with decisions, answered customer questions and gathered needed information • Served as a liaison between credit analyst and customers; advised on what is needed to complete the transfer process • Provided one call resolution approach in order to dissolve customer related issues



Hillsborough County

• United States
• Government Administration
• 700 & Above Employee

• Court Clerk I

  • Dec 2015 - Aug 2018

  • Processed after court proceedings for the criminal court • Identified and corrected document and case errors; completed quality control • Prepared report and correspondence; maintained files and records • Executed complex instructions with precision and in a timely manner • Trained multiple employees on our processes and procedures • Processed after court proceedings for the criminal court • Identified and corrected document and case errors; completed quality control • Prepared report and correspondence; maintained files and records • Executed complex instructions with precision and in a timely manner • Trained multiple employees on our processes and procedures