Ana Arroyo

Call Center Lead at Share Our Selves
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Contact Information
us****@****om
(386) 825-5501
Location
Anaheim, California, United States, US
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
Skills

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Bio

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Credentials

  • HIPAA Certified and Basic Life Support Provider Card
    -

Experience

  • Share Our Selves
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Call Center Lead
      • Jun 2015 - Present

      * Report running, maintaining productivity, training new employees while alleviating patient complains. * Implementing regulations, creating templates, supervising customer service and delegating assignments. * Assisting the Call Center Manager with staff performance reviews, time off requests and monitoring of staff attendance and punctuality.

    • Representative
      • Jun 2012 - May 2015

      * Answered multiple phone lines, directed calls to appropriate entities and monitored voicemail messages. * Enrolled patients into Family Pact, CDP, CHDP while verifying insurance verification (Medical, Blue Shield PPO, Monarch, and other IPAs). * Entered patient data such as demographic characteristics, health history and extent of disease and diagnostic procedures. ; * Interviewed patients to complete documents, case histories and forms such as intake and insurance. * Collected and posted payments in the form of cash and credit while applying spend downs into Medical. * Reviewed records for completeness, accuracy and compliance with regulations by the HITECH and HIPAA.

  • Miracoli Furniture, Inc.
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Administrative and Sales Representative
      • Jun 2009 - Dec 2011

      * Answered telephones, redirected calls, took messages and created invoices and proposals using Peachtree Accounting. * Responsible for keeping communication between customers and employees in order to effectively answer questions, resolve complaints and guarantee quality products. * Assigned work schedules, managed calendars and arranged appointments. * Answered telephones, redirected calls, took messages and created invoices and proposals using Peachtree Accounting. * Responsible for keeping communication between customers and employees in order to effectively answer questions, resolve complaints and guarantee quality products. * Assigned work schedules, managed calendars and arranged appointments.

  • Main International
    • Teller
      • Feb 2008 - May 2008

      * Examined checks for endorsements while verifying relevant information such as dates, bank names, and the identification of the person receiving payment as well as ensuring the legality of respective documents. * Balanced currency, coin, and checks in cash drawers on a daily basis. * Examined checks for endorsements while verifying relevant information such as dates, bank names, and the identification of the person receiving payment as well as ensuring the legality of respective documents. * Balanced currency, coin, and checks in cash drawers on a daily basis.

Education

  • Taller San Jose
    Office Administration and Billing Clerk Certification
    2011 - 2012
  • Santa Ana Community College
    General Education
    2006 - 2008

Community

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