Experience

Further Group

• Spain
• Insurance
• 1 - 100 Employee

• Global Head of Operations

  • Mar 2022 - Present

  Reporting directly to CEO and part of Executive CommitteeDefining strategic roadmapManaging operations in 35 countries with a multidisciplinary team of 30 people: Claims Management, Medical Management, Research, Network & Providers Management, Operations Management (KPIs, Capacity planning, performance management, analytics, operational readiness) and Claims accounting Product DevelopmentMarket entry

• Director of Customer Service Operations

  • Nov 2020 - Feb 2022

  Working everyday with a purpose: Caring about people when they need the most! 1. Provide access to everyone to the best treatment abroad when they need the most in their lives. 2. Take care and make all arrangements for a seamless premium experience where people can focus completely in improving their health. 3. Go beyond the Customer service and provide Customer Care



Globality Health

• Luxembourg
• Insurance
• 1 - 100 Employee

• Business Change Manager

  • Jun 2017 - Oct 2020

• Senior Medical Underwriter

  • Dec 2013 - May 2017

• Claims Management Services

  • Dec 2012 - Nov 2013



Smith+Nephew

• United Kingdom
• Medical Equipment Manufacturing
• 700 & Above Employee

• Product Specialist Orthopaedics

  • Apr 2011 - Oct 2012

  Sales activities Managed regional sales target Provided training and products’ presentations to medical teams and hospitals’ administrations. Sales activities Managed regional sales target Provided training and products’ presentations to medical teams and hospitals’ administrations.



SANFIL, SA

• Portugal
• Hospitals and Health Care
• 1 - 100 Employee

• OR Head Nurse

  • Feb 2007 - Apr 2011

  THEATRE HEAD NURSE Managing staff and operation rooms (18 surgical Teams, 4 operating rooms, 40 inpatient beds) Theatre’s organization Staff training Performance appraisals Stock management Coordinate activities with other patient care units Protocols Orthopedics (extensively, focus on scrubbing for knee and hip arthroplastic surgery, revisions, and ACL replacements by arthroscopy, from Zimer, Stryker, Biomet and Smith&Nephew) Spine ( PLIF – posterior lumbar interbody fusion; TLIF – transforaminal lumbar interbody fusion; Medtronic – legacy, MISS, Quadrante, Sextante, Longitude; Synthes – Axon, Vectra, Pangea; Biomet – Polaris, Array) Plastic (experience in suturing) General Urology Sterilization Department Management Show less