Ana AndradeHEAd of Operations

Head of Operations at Adding Talent África
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Contact Information
us****@****om
(386) 825-5501
Location
AO
Languages
  • Portuguese Native or bilingual proficiency
  • English Professional working proficiency

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Experience

    • Angola
    • Human Resources Services
    • 1 - 100 Employee
    • Head of Operations
      • Apr 2020 - Present

      · Supervision of 2 employees and customer support processes, allocating materials and resources in order to ensure customer satisfaction;· Decision making regarding operational activities and strategic goals;· Planning and monitoring business development, ensuring that pre-established goals are met;· Definition and implementation of strategies aiming at continuous improvement;· Financial analysis and budget adjustment, in order to increase profit margin;· Performance evaluation, through the analysis and interpretation of data and metrics;· Management of relationships and agreements with partners and suppliers. Show less

    • Manager of the Social Responsibility Area "AwARoots"
      • Oct 2018 - Apr 2020

      · Coordination of a 15-person team and establishment of partnerships;· Active project dissemination, activity planning and execution.

    • Angola
    • Technical and Vocational Training
    • 1 - 100 Employee
    • Training Manager
      • Aug 2019 - Apr 2020

      · Recruitment, selection, training and development of trainers; Survey, preparation and execution of internal and external training needs; · Management and post-training follow-up, being responsible for analyzing the results of all developed activities, as well as financial control; · Contact and negotiation with trainers and speakers and sale of training packages. · Recruitment, selection, training and development of trainers; Survey, preparation and execution of internal and external training needs; · Management and post-training follow-up, being responsible for analyzing the results of all developed activities, as well as financial control; · Contact and negotiation with trainers and speakers and sale of training packages.

    • Angola
    • Higher Education
    • 1 - 100 Employee
    • Effective Teacher - Department of International Relations
      • Mar 2018 - Aug 2019

      · Teacher of International Relations History, African History and the PALOPs and African Philosophy, collaborating in the elaboration of curricular programmes; · Definition and optimization of internal processes and procedures; · Ensure support to the scientific and pedagogical area. · Teacher of International Relations History, African History and the PALOPs and African Philosophy, collaborating in the elaboration of curricular programmes; · Definition and optimization of internal processes and procedures; · Ensure support to the scientific and pedagogical area.

    • Library and Related Services Director
      • Feb 2014 - Aug 2017

      · Responsible for the development and implementation of a plan for continuous service improvement in the area;· Coordination of human resources, performance evaluation, training and career management, ensuring the motivation of employees and the achievement of goals;· Selection of technical and administrative staff and responsible for the preparation of reports on the library's activities;· Development of activities, aiming at promoting the library.

    • Teacher
      • Mar 2013 - Aug 2017

      · Teacher of History, Anthropology, Cultural Anthropology, Identity and Culture, collaborating in the elaboration of curricular programs;· Elaboration of support documents for students.

    • Senior Technician - Procurement and Logistics Department
      • Feb 2013 - Dec 2013

      · Project implementation and participation in technical meetings; · Research of projects similar to those in progress, identifying possible difficulties, contributing to the forecast and active search for solutions. · Project implementation and participation in technical meetings; · Research of projects similar to those in progress, identifying possible difficulties, contributing to the forecast and active search for solutions.

    • Angola
    • Banking
    • 1 - 100 Employee
    • Commercial Service
      • Nov 2012 - Jan 2013

      · Perform customer service and support tasks. · Perform customer service and support tasks.

Education

  • Faculdade de Letras da Universidade de Lisboa
    Degree, African Studies - History and Development
    2007 - 2010

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