Experience

Bertels BV

• Business Consulting and Services

• International Sales Manager

  • Nov 2017 - Present



iQor Network Technology (formerly Telmar Network Technology)

• Service Delivery Management / Team Leader CS & Sales support

  • Oct 2011 - Nov 2017

  Assigned awards by the Company;* Above and Beyond Award by Telmar Network Technology headquarters Tampa (USA).* Certificate of Global Recognition FY14 by iQor Network Technology.- Managing the team in charge of Customer Service; supervise and support the CS team on daily basis and ensure highest customer service levels.- Service Delivery Management: Ensure high service quality for: customer communications, reporting, QPR, Spare Parts Management, order management.- Project Management New customers’ implementation: define and set up customer requirements for internal processes (Logistics requirements, Reporting, Working Level Agreement (WLA), Invoicing).- Customer service activities for the main and biggest customer within the company.- Escalation management.- KPI reporting to Senior Management Team: (TAT, OTD, BER, 2TR, Repair quality analyses), iniciating corrective action whenever is needed.- Purchasing activities support (RFQ support, research the market for items availability, PO processing.- Sales activities: Fully responsibility during one year (getting an award from the Company).



SAN JOSE-LOPEZ SA

• 1 - 100 Employee

• Transport Planner

  • Sep 2010 - Jun 2011

  • Negotiating all conditions with customers in the Netherlands, Belgium and Luxemburg taking responsibility for customer loyalty and optimization with existing accounts and prospecting for new accounts.• Planning, Optimization and Allocation of routes and resources.• Continuous and immediate priority setting of upcoming issues• Monitoring Key Performance Indicators.• Managing of all internal and external relationships according to the agreed SLA’s (Service Level Agreements) • Negotiating all conditions with customers in the Netherlands, Belgium and Luxemburg taking responsibility for customer loyalty and optimization with existing accounts and prospecting for new accounts.• Planning, Optimization and Allocation of routes and resources.• Continuous and immediate priority setting of upcoming issues• Monitoring Key Performance Indicators.• Managing of all internal and external relationships according to the agreed SLA’s (Service Level Agreements)



Bobitrans Group (former Philips Power Solutions)[

• Manager of the Dept Human Resources, Legal Affairs and Business support of the President

  • 2008 - 2010

  • Coordination of the strategy with the Human Resources Department of the Group in The Netherlands.• Mediation within the Management Team and between the different locations within the Group.• Selection, Recruitment, and Introduction of the candidates in the Company• Established an external network of Legal Services and Business Consultants for the Group in the Netherlands, Portugal and Spain.• Setting up of cost and expenditure control • Coordination of the strategy with the Human Resources Department of the Group in The Netherlands.• Mediation within the Management Team and between the different locations within the Group.• Selection, Recruitment, and Introduction of the candidates in the Company• Established an external network of Legal Services and Business Consultants for the Group in the Netherlands, Portugal and Spain.• Setting up of cost and expenditure control



EdP S.L

• Italy
• Retail

• Manager of Human Resources

  • 2005 - 2008

  • Redesign of the general policies of development and innovation of HR; Talent management, skills, individual development plan, training plan.• Full HR responsibility for the production department (60 people/3 shifts), e.g.: managing absenteeism, organizing shifts, training and solving incidents.• Selecting, recruiting and contracting, including all related activities such as job profile, CV analysis and interviews.• Creation of a plan including implementation to fulfill the requirements of the pharmaceutical industry with respect to: hygiene, security, housekeeping and good manufacturing practices



Law Firm Duque

• United States
• Legal Services

• External Associate Lawyer

  • 2000 - 2008



University of Zaragoza Law Faculty

• Professor of Private Law

  • 1992 - 2008