Experience

MadeComfy

• Australia
• Hospitality
• 1 - 100 Employee

• Team Leader Guest Experience

  • Jan 2022 - Present

• Guest Experience Specialist

  • May 2021 - Jan 2022

  Fast-paced role in a hospitality disruptor model start-up focused on delivering fantastic customer experience to guests in short-term rental accommodation across Australia❖ Organising check-in process for guests from cleaning, key collection, and special requests❖ Quoting and negotiating night-rate based on profit analytics provided by our pricing software❖ Actively troubleshooting new processes, brainstorming, and implementing new ideas with the Management team❖ Dealing with escalations and claims, and being the link between booking platforms, guests and owners Show less



Bing Lee Electrics

• Australia
• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Front Desk Representative

  • Oct 2020 - May 2021

  Dynamic position in a Luxury Appliance Showroom promoting the brand, offering excellent and personalised customer B2C and B2B service ❖ Supporting customer experience C2B and B2B ❖ Managing banking summaries and accounts for internal use ❖ Showroom keeping and organising supplies ❖ Processing quotes and invoices for Commercial clients ❖ Processing sales in NetSuite Platform Dynamic position in a Luxury Appliance Showroom promoting the brand, offering excellent and personalised customer B2C and B2B service ❖ Supporting customer experience C2B and B2B ❖ Managing banking summaries and accounts for internal use ❖ Showroom keeping and organising supplies ❖ Processing quotes and invoices for Commercial clients ❖ Processing sales in NetSuite Platform



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Concierge

  • Jan 2020 - Apr 2020

  Energetic and high standard customer service role in one of the most prestigious hotels in Sydney’s CBD ❖ Providing excellent customer service to guests ❖ Creating restaurant and tour reservations for guests ❖ Setting up room decoration for special occasions ❖ Orientating guests in their local experience by promoting events, attractions, and places of interest specific to their profile Energetic and high standard customer service role in one of the most prestigious hotels in Sydney’s CBD ❖ Providing excellent customer service to guests ❖ Creating restaurant and tour reservations for guests ❖ Setting up room decoration for special occasions ❖ Orientating guests in their local experience by promoting events, attractions, and places of interest specific to their profile



Viking

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Cruise Consultant

  • Jun 2018 - Sep 2019

  Single on-board representative in charge of the future cruise sales program ❖ Engaging with guests and building relationships to promote the on-board sales program ❖ Delivering presentations and speeches to promote loyalty and up sales ❖ Developing marketing material ensuring strict corporate and safety on-board guidelines ❖ Building rapport and closing sales in a tight and fast-paced schedule ❖ Achieving monthly sales of over 2M USD Single on-board representative in charge of the future cruise sales program ❖ Engaging with guests and building relationships to promote the on-board sales program ❖ Delivering presentations and speeches to promote loyalty and up sales ❖ Developing marketing material ensuring strict corporate and safety on-board guidelines ❖ Building rapport and closing sales in a tight and fast-paced schedule ❖ Achieving monthly sales of over 2M USD



Harding

• United Kingdom
• Retail
• 400 - 500 Employee

• Retail Manager

  • Jan 2018 - May 2018

  Onboard cruise sales team leader focussing on customer service and shopping experience to achieve targets❖ Planning cruise activity schedule for shops including special events, deliveries, and stock counts❖ Organising and promoting special sales events❖ Team building and development❖ Shop fitting to cruise and retailers’ standards❖ Stock control and resupply❖ Achieving monthly sales of over 200K USD

• Assistant to Manager

  • Feb 2017 - Feb 2018

• Executive Sales Associate

  • Feb 2016 - Feb 2017

  Asistente de ventas a bordo de Royal Caribbean Independence of the Seas. Experiencia de ventas en Licor y Joyería. Promoción de eventos y producto. Merchandising del espacio y manutención del mismo. Cumplir y superar metas de venta y servicio al cliente.



Rank On Me

• Mexico

• Co-Founder

  • Jul 2013 - Jan 2016

  Entrepreneurship project | Online platform to share consumer experiences - Conceptualising and developing Front End and Back End platform visualisation - Business Planning, investment hunting and setting development workflow - One of 6 national winners attending fundraising congress in Miami for Women Entrepreneurship - Raising 200k MXN for business investment Entrepreneurship project | Online platform to share consumer experiences - Conceptualising and developing Front End and Back End platform visualisation - Business Planning, investment hunting and setting development workflow - One of 6 national winners attending fundraising congress in Miami for Women Entrepreneurship - Raising 200k MXN for business investment



Cuartel Creativo

• Advertising Services

• Project Manager/Community Manager

  • Oct 2012 - Jan 2016

  Process developing and overseeing media projects for big and small businesses. ❖ Brainstorming, conceptualising, and showcasing ideas to clients to close sales ❖ Negotiation, workflow design and time management ❖ Basic accounting, collection, and payment management ❖ Assisting in creative web design, corporate branding, and marketing design ❖ Implementing social media campaigns aligning with client strategies Process developing and overseeing media projects for big and small businesses. ❖ Brainstorming, conceptualising, and showcasing ideas to clients to close sales ❖ Negotiation, workflow design and time management ❖ Basic accounting, collection, and payment management ❖ Assisting in creative web design, corporate branding, and marketing design ❖ Implementing social media campaigns aligning with client strategies



Coca-Cola FEMSA

• Mexico
• Food and Beverage Services
• 700 & Above Employee

• Coaching Student

  • Jan 2014 - Apr 2014