Ana Amitova Trajkova
Team Lead / Senior Implementation Specialist at Pabau Clinic Software- Claim this Profile
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English Native or bilingual proficiency
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Macedonian Native or bilingual proficiency
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German Professional working proficiency
Topline Score
Bio
Credentials
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Licensed Pharmacist
Pharmaceutical Chamber of MacedoniaFeb, 2023- Nov, 2024
Experience
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Pabau Clinic Software
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United Kingdom
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Software Development
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100 - 200 Employee
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Team Lead / Senior Implementation Specialist
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Jan 2023 - Present
• Responsible for overseeing, coordination and execution of software implementation projects in a post-sales and pre-live phase• Managed a team of implementation specialists, ensuring optimal training, mentorship, workload management and optimal execution of operations within the team• Designed new and improved existing SOPs to continuously advance the onboarding process for new clients and ensure smooth data migration process
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Implementation Specialist
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Apr 2022 - Dec 2022
• Designed, coordinated and implemented data migration plans for Pabau’s clinical CRM software users• Tailored, developed and improved customer onboarding strategies and process for various sized clients, from Start-up Medi-Aesthetics practices to Enterprise Healthcare Businesses• Liaised with Sales, Customer Success and Development teams to ensure optimal new customer experience, successful implementation and optimal usage of software features
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MetrixLab
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Netherlands
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Market Research
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700 & Above Employee
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Social Insights Analyst
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Nov 2021 - Jan 2023
• Ensured timely delivery of Social Insights projects for multiple Fortune 500 companies • Translated sentiments from German to English and vice versa • Provided sentiment analysis and mapping • Ensured timely delivery of Social Insights projects for multiple Fortune 500 companies • Translated sentiments from German to English and vice versa • Provided sentiment analysis and mapping
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Oct 2021 - Jan 2022
• Responded to customer inquiries, concerns, and complaints via phone or email for German-speaking clients • Resolved customer complaints to ensure optimal customer satisfaction • Exceeded customer service metrics- CSAT, average response time and resolution rates • Documented customer interactions in a database • Responded to customer inquiries, concerns, and complaints via phone or email for German-speaking clients • Resolved customer complaints to ensure optimal customer satisfaction • Exceeded customer service metrics- CSAT, average response time and resolution rates • Documented customer interactions in a database
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Lioned Group
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North Macedonia
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Market Research
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1 - 100 Employee
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Senior Account Manager
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Nov 2020 - Sep 2021
• Developed and maintained relationships with key customers of a financial services software system• Designed and executed sales strategies and continuously exceeded sales targets and goals• Coordinated with various teams within the company to ensure customer needs are met• Ensured optimal client retention and contract renewals• Addressed customer issues in a timely and efficient manner
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Sales Executive
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Dec 2018 - Oct 2020
• Prospected for new business leads via phone, email, or other channels• Made outbound calls to potential customers to pitch the product and services• Continuously met and exceeded sales targets• Provided regular reporting and analysis of sales performance
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Sarafarm
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Skopje, Skopski, North Macedonia
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Pharmacist
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Mar 2018 - Nov 2018
• Dispensed drugs and medical devices and provided instructions to patients • Reviewed medication orders and ensured accuracy and appropriateness • Collaborated with other healthcare providers to ensure optimal patient care • Providing medication counseling and answered patient questions • Managed pharmacy supply, administrative tasks, orders and collaborations with drug and medical device wholesalers • Dispensed drugs and medical devices and provided instructions to patients • Reviewed medication orders and ensured accuracy and appropriateness • Collaborated with other healthcare providers to ensure optimal patient care • Providing medication counseling and answered patient questions • Managed pharmacy supply, administrative tasks, orders and collaborations with drug and medical device wholesalers
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Faculty of Pharmacy - Skopje
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North Macedonia
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Teaching and Laboratory Assistant
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Sep 2017 - May 2018
As a Teaching and Laboratory assistance during my studies, I participated in the teaching and practical training activities within the courses of Pharmaceutical Botany, Phytochemistry, Phytotherapy, Pharmacognosy and Biology. • Assisted with course preparation, such as creating assignments or preparing lecture materials • Lead practical laboratory courses • Lead student mentoring and Q&A sessions within the university courses • Graded assignments, exams, or other coursework • Prepared laboratory materials and equipment for instructional use • Assisted with laboratory demonstrations and experiments Show less
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Institute of Public Health of the Republic of Macedonia
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North Macedonia
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Health, Wellness & Fitness
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1 - 100 Employee
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Student Intern
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Aug 2016 - Sep 2016
• Learned about the methods of routine laboratory testing to ensure the quality and safety of food and drug products • Prepared and analyzed samples using a variety of laboratory techniques and equipment • Participated in Quality Control and Quality Assurance procedures within the laboratories for Food and Drug Quality Control • Learned about the methods of routine laboratory testing to ensure the quality and safety of food and drug products • Prepared and analyzed samples using a variety of laboratory techniques and equipment • Participated in Quality Control and Quality Assurance procedures within the laboratories for Food and Drug Quality Control
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Education
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2013 - 2018
Faculty of Pharmacy - Skopje, Ss.Cyril and Methodius University of Skopje
Master of Pharmacy
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