Experience

Freepackers

• Spain
• Travel Arrangements
• 1 - 100 Employee

• International projects coordinator

  • Jan 2022 - Present



ESL Education

• Switzerland
• Travel Arrangements
• 100 - 200 Employee

• International Admission Officer

  • Nov 2020 - Oct 2021



Staycity Group

• Ireland
• Hospitality
• 300 - 400 Employee

• Sales & Reservation Representative

  • May 2019 - Sep 2019

  - Responsible for reservations for French market - Handling with individual & group sales (Leisure & Business) - Dealing with requests or special needs of international guests - Responsible for reservations for French market - Handling with individual & group sales (Leisure & Business) - Dealing with requests or special needs of international guests



Crowne Plaza Lille

• France
• Hospitality
• 1 - 100 Employee

• Sales & Event Coordinator

  • Aug 2017 - Oct 2018

  - Creating events and coordinating with hotel staff - Establishing quote and contracts - Managing events and dealing with potential problems at last minute - Invoicing and monthly reporting - Ensuring guest satisfaction - Seeking new customers (B2B and B2C) - Coordinating room reservations for high-profile clients - Managing group and VIP reservations - Creating events and coordinating with hotel staff - Establishing quote and contracts - Managing events and dealing with potential problems at last minute - Invoicing and monthly reporting - Ensuring guest satisfaction - Seeking new customers (B2B and B2C) - Coordinating room reservations for high-profile clients - Managing group and VIP reservations



Groupe Barrière

• France
• Hospitality
• 700 & Above Employee

• Sales Coordinator

  • Nov 2015 - Aug 2017

  Managing hotel reservation for 17 luxury hotels of the brand - Assisting international and VIP guest - Making reservations for customers - Sorting out any issues that may arise with bookings or reservations - Selling and promoting reservation services - Up-selling, by informing customers of additional services or special packages Managing hotel reservation for 17 luxury hotels of the brand - Assisting international and VIP guest - Making reservations for customers - Sorting out any issues that may arise with bookings or reservations - Selling and promoting reservation services - Up-selling, by informing customers of additional services or special packages



Steigenberger Hotels and Resorts

• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Nov 2014 - May 2015

  - Welcoming group and individual guest (Leisure, crew, corporate, delegation) - Checking guests in on arrival and out on departure - Making reservations and invoicing - Helping with guests complaints - Welcoming group and individual guest (Leisure, crew, corporate, delegation) - Checking guests in on arrival and out on departure - Making reservations and invoicing - Helping with guests complaints



Hôtel BORA BORA PEARL BEACH Resort & Spa*****, Bora Bora (Polynésie Française)

• Hospitality
• 1 - 100 Employee

• Guest Relation & Wedding Planner

  • Mar 2014 - Sep 2014

  - Welcome international and VIP guests - Ensure their satisfaction during their stay - Management of special requests - Deal with guests’ complaints - Direct contact with travel agencies and tour operators to plan sites inspection - Activity desk - Wedding and events organization - Coordination between the different hotel departments - Concierge - Spa receptionist (check-in/check-out, bookings, management of schedule, invoicing, sales) - Welcome international and VIP guests - Ensure their satisfaction during their stay - Management of special requests - Deal with guests’ complaints - Direct contact with travel agencies and tour operators to plan sites inspection - Activity desk - Wedding and events organization - Coordination between the different hotel departments - Concierge - Spa receptionist (check-in/check-out, bookings, management of schedule, invoicing, sales)



Odalys Résidences

• France
• Hospitality
• 300 - 400 Employee

• Front Desk Agent

  • Jun 2012 - Aug 2012

  - Check-in/Check-out - Answering phone calls (international and french guests) - Advice guests during their stay - Making reservations - Cash handing - Activities sales - Check-in/Check-out - Answering phone calls (international and french guests) - Advice guests during their stay - Making reservations - Cash handing - Activities sales



France Télévisions

• France
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Event Coordinator Assistant

  • Dec 2011 - Dec 2011

  Few days intership to discover the organization of live broadcast. - Welcome artists and escort to their dressing room - Buffer Organization for technical team - Dressing room schedule Management - Transportation arrangement Few days intership to discover the organization of live broadcast. - Welcome artists and escort to their dressing room - Buffer Organization for technical team - Dressing room schedule Management - Transportation arrangement