Experience

Regent Porto Montenegro

• Montenegro
• Hospitality
• 1 - 100 Employee

• Groups & Events Sales Manager

  • Sep 2019 - Present

• Groups and Events Coordinator

  • Jan 2018 - Sep 2019

• Reservation Agent

  • Jun 2016 - Jan 2018



Regent Hotels & Resorts

• Taiwan
• Hospitality
• 100 - 200 Employee

• Senior Front Desk Agent

  • Oct 2014 - Jun 2016

  - Checks in guest in an efficient and friendly manner- Assures that guest is assigned type of room requested and the correct rate is charged- Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. - Maintains a balanced bank assigned by the hotel. Makes change, cashes checks. Reconciles all transactions at the close of each shift. - Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, in an accurate and timely manner. Interaction with guest will be in person and by phone. - Compiles and reviews daily reports/logs/contingency lists. - Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications (Telephone) Operator. Show less

• Junior Receptionist

  • Jun 2014 - Oct 2014

  - Checks in guest in an efficient and friendly manner- Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. - Maintains a balanced bank assigned by the hotel. Makes change, cashes checks. Reconciles all transactions at the close of each shift. - Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services,in an accurate and timely manner. Interaction with guest will be in person and by phone. - Compiles and reviews daily reports/logs/contingency lists. - Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications (Telephone) Operator. Show less



Apartments Budva na dlanu 4*

• Budva , Montenegro

• Front Office

  • May 2013 - Jan 2016

  • Work on Booking.com /controlling availability, monitoring reservations, paying invoices online , changing and creating prices/ , • Monitor competition by gathering current market place information on pricing, product and quality. • Resolving guest disputes . • Taking payment from the guests in the form of cash or c.c. • Supervising and monitor the quality and work of housekeepers, Purchase, re-order and maintain housekeeping supplies and inventory • Work on Booking.com /controlling availability, monitoring reservations, paying invoices online , changing and creating prices/ , • Monitor competition by gathering current market place information on pricing, product and quality. • Resolving guest disputes . • Taking payment from the guests in the form of cash or c.c. • Supervising and monitor the quality and work of housekeepers, Purchase, re-order and maintain housekeeping supplies and inventory



Boutique Hotel Astoria 4*

• Kotor , Old Town Montenegro

• Front Desk Officier

  • Mar 2012 - Mar 2014

  • Welcoming guests to the hotel in a polite,friendly and helpful manner. • Work on HIS Diventa / hotel reservation system / • Control availability of rooms, changing prices / Booking.com, GDS Pegasus, Splendia.com, Expedia.com , Hotel.de / • Keep up to date with current promotions and hotel pricing, to provide information to guest, on request, while maximizing bedroom sales opportunities. • Administer all reservations, cancellations and no-shows, in line with company policy. • Checking the cleanliness of rooms, reporting possible malfunctions . • Deal with all enquirers in a professional and courteous manner, in person, on telephone or via e-mail as well as organizing excursions and transfers prior and upon guest arrival. • Taking payment from the guests in the form of cash or c.c. , taking care of reception deposit and daily cash from restaurant. • Operating switchboard and directing calls appropriately • Provide reports , as required , for housekeepers and management. • Cooperation with all sectors of hotel and keeping them informed about specific requirements of the customers. • Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of my shift. Show less