Experience

Tecnología Transaccional

• Guatemala
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Infrastructure Manager

  • Jan 2018 - Present

  ✓Administration of Virtual Servers in VMWare vSphere Platform and Microsoft Hyper-V (Hybrid Infrastructure - Local and Cloud). ✓Administration of Firewall, Router and Switch network equipment in brands such as CISCO, PaloAlto and FortiGate. ✓Implementation and configuration of servers under Debian and CentOS. ✓Administration of AD, GPO, FTP/SFTP, DNS, APACHE, IIS, MSSQL and MySQL ✓Control of connection links with Regional Banking Clients via VPN for the Implementation of Core Banking Systems. ✓Monitoring and Troubleshooting of Incidents and Requests in the entire NETWORK Infrastructure and Servers of the company. ✓Implemented improvements in the company such as the integration of Office 365 Platform, AV Server Implementation, Apply best practices using ITIL frameworks implementing Helpdesk System, NAS Server, Renewal and Upgrades to all End User Computing equipment. ✓Configuration of UIC brand POS/PinPad Equipment for Collections with Prepaid/Debit/Credit Cards with Local/Regional Banking. ✓Configuration of DATACARD Printers with internal Software for printing Debit/Credit Cards with Band/Chip in the Local/Regional Banking network as well as for use in Cards to various Companies. Show less



2M Group

• El Salvador
• Semiconductor Manufacturing
• 1 - 100 Employee

• Support Agent and T.I. Services for AVIANCA.

  • Jan 2014 - Feb 2017

  Information Technology Outsourcing - ITO .::Position: T.I. Technical Support Operator Intern for AVIANCA International. Technical Support was provided 24/7 via Email, Contact Center and Corporate Chat. ✓Attention and Escalation of tickets for Incidents/Requests. ✓Support in AD and O365. ✓AV support. ✓MS Outlook Email Support. ✓Management and Control of Tickets in JIRA Platform and Microsoft SCSM (System Center Service Manager). ✓Network monitoring in NAGIOS. ✓Support in ORACLE Applications. ✓Support in Virtualization Systems Citrix Virtual Apps and Citrix Desktop. Show less



Global Outsourcing Centroamérica

• El Salvador
• Human Resources Services
• 1 - 100 Employee

• Call Center Operator and T.I. HelpDesk in Electric Distributor DELSUR S.A. of C.V.

  • Jan 2009 - Dec 2013

  .::Formal Position: Call Center Operator Systems Management and Entry of Technical Reports, Statements of Accounts and Customer Service. .::Extra Functions (Covering Positions): Technical Support Operator and IT HelpDesk. in Electric Distributor DELSUR S.A. of C.V. .::Formal Position: Call Center Operator Systems Management and Entry of Technical Reports, Statements of Accounts and Customer Service. .::Extra Functions (Covering Positions): Technical Support Operator and IT HelpDesk. in Electric Distributor DELSUR S.A. of C.V.



TECNASA

• Panama
• IT Services and IT Consulting
• 300 - 400 Employee

• Technician in Maintenance and Support of computer equipment.

  • Jan 2009 - Dec 2009

  .::Position: Maintenance of Windows and Mac computers as well as control of the Internal Network for the Attorney General of the Republic (F.G.R.), temporary contract per Project. .::Position: Maintenance of Windows and Mac computers as well as control of the Internal Network for the Attorney General of the Republic (F.G.R.), temporary contract per Project.



Equipos Vending E.V.S.A. S.A. de C.V

• Nueva San Salvador, La Libertad, El Salvador

• Electronic Equipment Maintenance Technician.

  • Jan 2004 - Dec 2004

  .::Position: Maintenance of Machine Vending Equipment and Electronic Repair of Purses/Wallets used by these equipment. .::Position: Maintenance of Machine Vending Equipment and Electronic Repair of Purses/Wallets used by these equipment.