Amy Wilkens, M.A.Ed, CMC

Clerk of City Council at City of Kent Ohio
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Cleveland
Languages
  • Spanish -
Skills

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Credentials

  • Certified Municipal Clerk (CMC)
    International Institute of Municipal Clerks
    Oct, 2022
    - Nov, 2024
  • Certified U.S Passport Agent
    U.S. Department of State
    Nov, 2019
    - Nov, 2024
  • Student Records and Academic Advising
    Workday
    Mar, 2019
    - Nov, 2024
  • Critical Roles Consultants Play (and the Skills You Need to Fill Them)
    LinkedIn
    Dec, 2018
    - Nov, 2024
  • Consulting Foundations: Client Management and Relationships
    LinkedIn
    Nov, 2018
    - Nov, 2024
  • Institute for Excellence Bronze Award
    Kent State University
    Jun, 2017
    - Nov, 2024
  • Notary Public Commission
    National Notary Association
    Jan, 2020
    - Nov, 2024
  • Sensitivity and Conflict Skills
    University of Wisconsin-Green Bay

Experience

  • City of Kent Ohio
    • Government Administration
    • 1 - 100 Employee
    • Clerk of City Council
      • Sep 2019 - Present

      Appointed Clerk of Council acting as council liaison between the city, staff and public Manage the City’s U.S. Passport Acceptance Facility assisting residents and local university students in obtaining passports Increased Board and Commission participation and appointments by twenty-five percent over a two-year period Successfully led a transition from in-person to online City Council Meetings during the Covid-19 pandemic. Trained over ten Council Members as well as all members on the City’s Boards and Commissions on how to utilize Zoom meetings Spearheaded the implementation of live-streaming City Council Meetings Transitioned City Council to Civic Clerk Agenda Management System Show less

  • Workday
    • United States
    • Software Development
    • 700 & Above Employee
    • Consultant
      • Jan 2019 - Aug 2019

      Workday Certified Consultant in Student Records/Advising and Admissions Passed certification and immediately put on a project assisting the lead consultant on the University of Tampa implementation Workday Certified Consultant in Student Records/Advising and Admissions Passed certification and immediately put on a project assisting the lead consultant on the University of Tampa implementation

  • Case Western Reserve University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Assistant Director of Student Advancement
      • Jun 2018 - Jan 2019

      Worked directly with students to promote and encourage their success throughout their Case Western Reserve University experience Assigned advising load of approximately 350 students, successfully meeting with 95-98% of advisees each semester Worked directly with students to promote and encourage their success throughout their Case Western Reserve University experience Assigned advising load of approximately 350 students, successfully meeting with 95-98% of advisees each semester

  • Kent State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Assistant Director Academic Advising
      • May 2015 - Jun 2018

      Led bi-weekly Advising Staff Meetings across four undergraduate advising offices Collaborated with Assistant Dean to plan and implement recruitment, retention, and First Year Experience initiatives. Required Advising coordination across the College of Communication and InformationActively advised over 175 students every semester

    • Senior Advisor II
      • May 2011 - May 2015

      Member of JMC Undergraduate Curriculum committee alongside faculty, representing advising needsDeveloped and taught course for returning students who were dismissed from the UniversityAssigned advising load of approximately 350 students, successfully meeting with 95-98% of advisees each semesterSupervised support staff and graduate assistants; provided functional leadership to advisors

    • Academic Advisor II
      • May 2009 - May 2011

      Assigned advising load of approximately 350 students, successfully meeting with 95-98% of advisees each semesterEstablished a strong foundation with Journalism faculty by creating the Breakfast with Advisor sessions

  • The University of Akron
    • United States
    • Higher Education
    • 700 & Above Employee
    • Academic Advisor
      • May 2008 - May 2009

      Advised students on academic issues, degree completion, transfer options, and financial literacy Advised students on academic issues, degree completion, transfer options, and financial literacy

  • Cuyahoga Community College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Financial Aid Advisor
      • 2006 - 2008

      Assisted students in obtaining federal grants, loans and scholarships Assisted students in obtaining federal grants, loans and scholarships

  • The University of Akron
    • United States
    • Higher Education
    • 700 & Above Employee
    • Assistant Director Student Financial Aid
      • Jun 2000 - Jul 2006

      Managed Needs Analysis, Verification, and FAFSA processing for over 26,000 students annually Presented financial aid workshops to area high school students alongside Admissions representatives Power User during PeopleSoft ERP rapid implementation Managed Needs Analysis, Verification, and FAFSA processing for over 26,000 students annually Presented financial aid workshops to area high school students alongside Admissions representatives Power User during PeopleSoft ERP rapid implementation

Education

  • The University of Akron
    Master of Arts, Higher Education/Higher Education Administration
    2001 - 2003
  • Kent State University
    Bachelor of Arts, Psychology

Community

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