Amy V.
Sales Associate at Ren's Pets- Claim this Profile
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Swiss German Limited working proficiency
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Machine Learning No-Code Approach: Using Azure ML Studio
UdemyJan, 2023- Oct, 2024 -
The Complete SQL Bootcamp: Go from Zero to Hero
UdemyJan, 2023- Oct, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInDec, 2022- Oct, 2024 -
Digital Body Language
LinkedInDec, 2022- Oct, 2024 -
How to Slash Anxiety and Keep Positivity Flowing
LinkedInDec, 2022- Oct, 2024 -
Time Management: Working from Home
LinkedInDec, 2022- Oct, 2024 -
Word Essential Training (Microsoft 365)
LinkedInDec, 2022- Oct, 2024 -
HTML Essential Training
LinkedInNov, 2022- Oct, 2024 -
SheCodes Basics
SheCodesMay, 2021- Oct, 2024
Experience
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Ren's Pets
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Retail
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1 - 100 Employee
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Sales Associate
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Mar 2023 - Present
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers. • Established a positive rapport with customers by delivering friendly, personalized service. • Provided accurate information about products, prices and availability both in person and over the phone • Operated cash register and POS to handle purchases, refunds, and exchanges for customers. • Established a positive rapport with customers by delivering friendly, personalized service. • Provided accurate information about products, prices and availability both in person and over the phone
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Lufthansa InTouch
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Germany
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Airlines and Aviation
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700 & Above Employee
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Customer Service Consultant - Miles and More
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Oct 2019 - Jul 2020
• Managed over 40 customer calls per day while identifying issues, analyzing information and providing solutions to problems• Consistently achieved top quality scores by maintaining high levels of professionalism while delivering great service• Provided excellent customer service by greeting customers, cashiering, and using product knowledge to answer customer questions• Highly effective at multitasking and navigating numerous screens and multiple clients simultaneously
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Customer Service Consultant - General Reservations
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May 2019 - Oct 2019
• Provided excellent customer service by greeting customers, cashiering, and using product knowledge to answer customer questions• Responded promptly and answered/resolved customer questions and complaints while providing product availability and pricing information to customers• Maintained quality service by following policies and procedures and reporting needed changes• Handled situations which required adaptation of response and advanced problem solving techniques
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La Senza
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Retail
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Keyholder/Sales Specialist
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Jun 2017 - Apr 2019
• Achieved sales targets by engaging customers and providing excellent service by educating them on product offerings, deals, and new releases • Met and exceed sales revenue quotas via retention and driving new sale customers • Successfully interacted with clients to generate repeat and referral business • Managed store operations, including opening/closing, counting registers, making deposits, and filing daily paperwork • Achieved sales targets by engaging customers and providing excellent service by educating them on product offerings, deals, and new releases • Met and exceed sales revenue quotas via retention and driving new sale customers • Successfully interacted with clients to generate repeat and referral business • Managed store operations, including opening/closing, counting registers, making deposits, and filing daily paperwork
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Education
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Centennial College
Software Engineering -
2012 - 2016
Madawaska Valley District High School
Community
