Experience

Poppy's

• Individual and Family Services
• 1 - 100 Employee

• Funeral Director

  • Jun 2018 - Present

  Tooting Proudly caring for bereaved people and the dead with openness and compassion. https://www.poppysfunerals.co.uk/talking-death/it-was-great-talking-to-my-mum-about-her-funeral-why-one-family-threw-a-funeral-planning-party http://wandsworth.lgbt/introducing-poppys/



Merton Connected

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Programme Manager

  • Jul 2016 - Mar 2018

  London, United Kingdom Developing and running the Youth Action Connect programme for hard to reach young people in Merton from early set up to full capacity. Key Responsibilities: • Relationship management with key internal and community stakeholders whilst procuring new contacts to increase project participation and develop the charities profile • Designing and running training for internal and external audiences • Recruiting, training and managing a pool of up to 55 volunteers • Budget… Show more Developing and running the Youth Action Connect programme for hard to reach young people in Merton from early set up to full capacity. Key Responsibilities: • Relationship management with key internal and community stakeholders whilst procuring new contacts to increase project participation and develop the charities profile • Designing and running training for internal and external audiences • Recruiting, training and managing a pool of up to 55 volunteers • Budget management • Collaborating with the marketing and communications team to create various marketing collateral for outreach events and reporting • Writing end of year funding reports • Writing risk assessments for events and volunteering activities • Going beyond my job role and creating innovative new events to increase community voluntary involvement Certifications gained in this role in the past 18 months: ✔Youth Mental Health First Aid: Mental Health England ✔Designated Safeguarding Officer: London Youth ✔Understanding Autism, Level 2: Learning Curves ✔Information Advice and Guidance, Level 2: Learning Curves ✔Equality and diversity, level 1: Learning Curves Show less



STEM Ambassadors

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• STEM Advisor

  • May 2016 - Jul 2016

  Woolgate Exchange, Moorgate • Coordinating a large pool of volunteer STEM Ambassadors • Managing a wide network of schools across multiple South London Boroughs partnering them up with ambassadors, helping them to develop STEM opportunities, and promoting STEM related funding opportunities. • Working to KPIs and producing performance reports • Using Salesforce database • Using Microsoft Office software packages such as Outlook, Word and Excel.



The Link Secondary School

• School Secretary

  • Sep 2015 - Apr 2016

  London, United Kingdom • Using CRM databases such as Parent Mail, SIMS and Salesforce • PA to the head teacher • Dealing with incoming calls, e-mails and front desk enquiries as well as the day-to-day admin and tasks from the head teacher / Business Manager. • Very fast paced environment so acute organisation was key as was confidentiality since I was privy to sensitive information about the students and information from senior staff.



The Challenge

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Programme Associate

  • Apr 2014 - May 2015

  Waterloo & Ealing ● Building and maintaining relations with Schools, corporate and charity organisations ● Creating dynamic, engaging events from concept to delivery. From large-scale events up to 1,000 people to smaller events for charity & community projects ● Working to tight deadlines within a fixed budget in a fast paced environment. I was able to successfully negotiate up to 70% discounts on the venues that we used ● Budget management of up to £20,000 ● Staff Team Management… Show more ● Building and maintaining relations with Schools, corporate and charity organisations ● Creating dynamic, engaging events from concept to delivery. From large-scale events up to 1,000 people to smaller events for charity & community projects ● Working to tight deadlines within a fixed budget in a fast paced environment. I was able to successfully negotiate up to 70% discounts on the venues that we used ● Budget management of up to £20,000 ● Staff Team Management. Managing 2 full-time staff and up to 35 temporary staff, scheduling appraisals, 1-2-1's and seeking development opportunities for their CPD ● Managing logistical requirements of projects. Completing travel plans, risk assessments and logistical plan forms for all projects ● Young Volunteer Recruitment, Training & Support. Promoting the role, handling applications, designing and running training sessions to fill up to 50 young volunteer mentor spaces ● Safeguarding officer for a large caseload of up to 200 young people ● Using Salesforce to maintain contact records and run progress and monitoring reports

• Senior Assistant Programme Manager

  • Nov 2012 - Apr 2014

  Waterloo & Ealing

• Assistant Programme Manager

  • Jan 2011 - Nov 2012

  Waterloo & Ealing



Connexions Youth Advice Service

• Customer Service Officer

  • Mar 2009 - Jul 2011

  Croydon, United Kingdom • NVQ 3 in customer service. • Administrative and front of house duties. • Organising careers events and designing promotional material. • Training new staff on reception. • Extra duties outside my job role included giving advice to clients aged 13-25 and monitoring a caseload of young people.