Experience

Advantek Benefit Administrators

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Jan 2020 - Present



Healthcare Resource Services, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Account Manager

  • May 2018 - Dec 2019

  Build and maintain strong relationships with clients and facilities, oversee and maintain contracted Skilled Nursing Facilities to meet needs, identify potential new businesses, address any issues between facility and client, answer questions regarding Medi-Cal eligibility, follow up with consultations, meet with new hires, conduct weekly calls with Business Office Managers, work with social services to discharge patients, assist with in-services, visit facilities in Madera, Merced, Stanislaus, and San Joaquin County, screen new admissions, distribute cases to designated Case Managers, conduct lunch in-services, attend networking events both locally and out of town, complete referrals Show less



Delta Health Systems

• United States
• Insurance and Employee Benefit Funds
• 1 - 100 Employee

• Client Relationship Specialist

  • Nov 2017 - May 2018

  Answer phone calls and respond to member inquiries, educate members on services and products, enroll members in appropriate disease management program, track member activities, travel when necessary, assist with biometric screening, and health fairs, screen members to determine their appropriate employer group, outreach, follow up with members, assist with analytics, assist Program Manager with webinars and PowerPoints, assist with travel arrangements Answer phone calls and respond to member inquiries, educate members on services and products, enroll members in appropriate disease management program, track member activities, travel when necessary, assist with biometric screening, and health fairs, screen members to determine their appropriate employer group, outreach, follow up with members, assist with analytics, assist Program Manager with webinars and PowerPoints, assist with travel arrangements



Healthcare Resource Services, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Case Manager

  • Oct 2014 - Nov 2017

  Answer phone calls and screen client eligibility for ABD Medi-Cal, schedule appointments with Financial Advisors, Case Management, update facilities and families on Medi-Cal statuses, calculate Share of Cost, complete annual Medi-Cal redetermination, planning and implementation of cases, complete Medi-Cal applications and submit to various counties in California, maintain northern facilities and update reports, outreach, manage new client forms, Client liaison, help with resolving issues between client county, client and facility, take referrals Show less



Clinica Sierra Vista

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Client Service Representative

  • Jan 2014 - Oct 2014

  Answer phone calls, schedule patients on provider schedules, verify Medi-Cal eligibility, interview individual and families in person and over the phone to determine eligibility for appropriate health insurance coverage, help individuals and families apply for public assistance, attend local outreach events, travel when necessary, collaborate with Fresno County and other non-profit organizations, educate the public about services, utilize excel spreadsheet Answer phone calls, schedule patients on provider schedules, verify Medi-Cal eligibility, interview individual and families in person and over the phone to determine eligibility for appropriate health insurance coverage, help individuals and families apply for public assistance, attend local outreach events, travel when necessary, collaborate with Fresno County and other non-profit organizations, educate the public about services, utilize excel spreadsheet