Senior Customer Success Manager

• Sep 2020 - Present

Director Of Development

• Apr 2019 - Jun 2020

•Developed and delivered new employee development sessions via quarterly workshops and personalized training sessions.•Coordinated continuing education training and personal development sessions for more than 20 staff members monthly.•Led daily, weekly and monthly coaching, counseling and feedback sessions to more than 20 current staff members across two locations.•Held quarterly development statuses and education trainings to ensure team growth, efficiency and personal development among existing team members.

Head Coach & Operations Team Lead

• Sep 2017 - Jun 2020

•Scheduled for and managed 16 full and part-time employees across two locations.•Reviewed and implemented weekly programming to staff to ensure consistency in product delivery and client retention.•Delivered science-based workouts to 500+ weekly clients, 20+ classes per week, increasing annual visits by 67% over 2 years to date.•Maintained equipment, facilities, and inventory in proper order to avoid accidents, mishaps and damage.

Social Media Strategist & Paid Social Media Manager

• Mar 2015 - Sep 2017

Developed social media marketing strategies in line with client goals to increase brand awareness, traffic and engagement for more than 40 clients across various industries. Remained ahead of ever changing social and digital trends to produce constant, creative and compelling content across more than 120 various social platforms. Created and implemented paid social campaigns across all media platforms increasing click rate by more than 50% and cumulative sales revenue by more than 70%. Cultivated and managed client relationships through weekly, monthly and quarterly strategy reviews and reporting sessions.

Digital Media Content Coordinator

• Jan 2015 - Aug 2017

•Developed and implemented strategic content to engage and grow the target industry audience across 6 different media platforms. •Strategized, wrote and reviewed more than 50 industry related articles used as website content and blog posts. •Served as a brand ambassador for direct connection and communication between the brand and the public across social media platforms as well as on site events. •Contacted and managed influencer partnerships and collaborations with more than 20 brands.

Business Operations Manager

• Sep 2014 - Aug 2015

Managed departmental billings and expenditures Prepared and delivered confidential production and inventive reports Facilitated productive and essential client communication within the department Authorized requests for supplies and services Organized new hire materials and incentitves Managed departmental billings and expenditures Prepared and delivered confidential production and inventive reports Facilitated productive and essential client communication within the department Authorized requests for supplies and services Organized new hire materials and incentitves

Sales And Marketing Intern

• Jan 2014 - May 2014

Developed an individualized marketing plan to introduce a new product to targeted market Assisted with product and market research in the marketplace Received training in online sales maximization and SEO operations Managed company's GroSocial account and posts Developed an individualized marketing plan to introduce a new product to targeted market Assisted with product and market research in the marketplace Received training in online sales maximization and SEO operations Managed company's GroSocial account and posts