Experience

Client Cloudcare

• United States
• IT System Operations and Maintenance
• 1 - 100 Employee

• Salesforce Technical Administrator

  • Mar 2023 - Present

  ✈️ Ask me how C2 & Reserveforce can help you Soar with Salesforce ✈️ First-class service from a dedicated team of certified professionals ✈️ Salesforce Managed Services and Jumpstarts with upfront pricing ✈️ Work with us to hire an Admin, or help your current Admin ✈️ Support military families, especially milspouses thriving in flexible, tech careers that move with them ✈️ Service around the globe with a virtual team that can help you on your time



3Thirty3 Solutions LLC

• Owner/Founder

  • Jul 2022 - Present

  Washington, United States ☆ Technical Instructor



Merivis

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Programs & Operations Coordinator

  • Nov 2019 - May 2023

  Greater Seattle Area ☆ Merivis supports transitioning military, veterans, and military spouses preparing for their next mission. We provide training, mentorship, and networking for Salesforce cloud technology careers & more. Learn more about upcoming certification events at: merivis.org.



Polymer Industries LLC

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• Account Manager

  • Nov 2013 - Sep 2019

  Tacoma, Washington ☆ Develop and maintain relationships with domestic and international buyers, accounting personnel, commodity managers, engineers and quality assurance agents. ☆ Responsible for creating and maintaining large, complex spreadsheets and using the data included to create reports on sales and other business activity. ☆ Participate in virtual, phone and in person meetings. ☆ Navigate high volume of emails, and calls to satisfy ongoing business needs and new inquiries. ☆ Resolve… Show more ☆ Develop and maintain relationships with domestic and international buyers, accounting personnel, commodity managers, engineers and quality assurance agents. ☆ Responsible for creating and maintaining large, complex spreadsheets and using the data included to create reports on sales and other business activity. ☆ Participate in virtual, phone and in person meetings. ☆ Navigate high volume of emails, and calls to satisfy ongoing business needs and new inquiries. ☆ Resolve complaints, process orders and provide order and invoice information. ☆ Purchase and maintain critical inventories including materials and components used in producing key account products. Responsible for an estimated $1M USD in annual purchasing. ☆ Schedule and facilitate key account review meetings, create agendas and maintain meeting minutes. ☆ Mentor inside sales team. Create training manual and standard work. Directs work flow as needed.

• Sr. Inside Sales - Ultra Poly Division

  • Feb 2011 - Nov 2013

  Tacoma, Wa ☆ Recruit, train and objectively evaluate inside sales team. Mentor and oversee team in providing excellent customer service, accurate pricing and follow through. ☆ Answer phones and handle a high volume of emails to satisfy customer inquiries, resolve complaints, process orders and provide order status. ☆ Work closely with department heads and field agents to provide lead times and account information. ☆ Develop and maintain procedures and guidance materials. Create and administer… Show more ☆ Recruit, train and objectively evaluate inside sales team. Mentor and oversee team in providing excellent customer service, accurate pricing and follow through. ☆ Answer phones and handle a high volume of emails to satisfy customer inquiries, resolve complaints, process orders and provide order status. ☆ Work closely with department heads and field agents to provide lead times and account information. ☆ Develop and maintain procedures and guidance materials. Create and administer elaborate databases of information required for reporting and departmental maintenance. ☆ Purchase and maintain critical inventories including materials and components used in producing key account products.

• Inside Sales - Ultra Poly Division

  • Jun 2005 - Feb 2011

  Tacoma, WA ☆ Answer phones and handle high volume of emails to satisfy customer inquiries, resolve complaints, process orders and provide order status updates. ☆ Purchase and maintain critical inventories including materials and components used in producing key account products. ☆ Work closely with department heads and field agents to provide lead times and account information.

• Executive Assistant/Sales and Marketing Coordinator @ Ultra Poly

  • Sep 2004 - Jun 2005

  Tacoma, WA ☆ Prepare and proof reports, presentations, letters and memos. ☆ Create and manage spreadsheets to accomodate changing demand. ☆ Domestic and International travel arrangements. ☆ Prepare marketing materials, respond to sample requests and new business inquiries.