Amy Jackson

Product Manager (Growth) at The Wine Collective
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Credentials

  • Advanced Product Management
    RMIT University
    Apr, 2023
    - Oct, 2024
  • Certified Scrum Product Owner® (CSPO®)
    Scrum Alliance
    Jan, 2022
    - Oct, 2024

Experience

  • The Wine Collective
    • Australia
    • Retail
    • 1 - 100 Employee
    • Product Manager (Growth)
      • Mar 2020 - Mar 2023

    • Product Manager
      • Jul 2015 - Mar 2020

    • Senior Web Producer
      • Sep 2011 - Jul 2015

  • Queenspark Trading Pty Ltd
    • Online Content Manager
      • Feb 2011 - Aug 2011

      Queenspark is a dynamic fashion retailer offering a broad selection of casual and classic ranges for women. * Daily maintenance of the website including promotion set-up & adding new products * Development of strategies to grow the online business and increase revenue & traffic * Search Engine Optimization * Management or social media marketing strategies * Delivering projects within strict deadlines & budgets * Reporting on website metrics * Management of the fulfilment process * Management of customer service for the online business * Developing and maintaining relationships with affiliate partners Show less

  • Isabella Oliver Ltd (London)
    • Website Manager
      • Apr 2005 - Nov 2010

      sabella Oliver is an award winning maternity wear label based in London, UK. Adored by celebrities and everyday women alike, Isabella Oliver has been dressing bumps stylishly all over the world for over 10 years. Starting off in Customer Service and working my way up to Website Manager I gained valuable insights and was involved in all areas of the business – an opportunity I was privileged to have experienced. Isabella Oliver is an award winning maternity wear label based in London, UK. Adored by celebrities and everyday women alike, Isabella Oliver has been dressing bumps stylishly all over the world for over 10 years. Starting off in Customer Service and working my way up to Website Manager I gained valuable insights and was involved in all areas of the business – an opportunity I was privileged to have experienced. Role: Website Manager Key Responsibilities • Daily maintenance of the website including promotion set-up & adding new products • Online season collection launches (twice yearly) • Search Engine Optimization • Management of logistics processes & warehouse operations • Management of projects involving integration with 3rd party technologies • Implementing new online strategies in conjunction with the marketing team • Delivering projects within strict deadlines & budgets • Technical contact for e-commerce platform & 3rd party implementations • Reporting on website metrics Role: Online Marketing Executive Key Responsibilities • Weekly & monthly reporting of KPI’s • Developing strategies to increase conversion • Competitor research & analysis • Market research Role: Assistant Head of Customer Services Key Responsibilities • Customer conflict resolution • Management of fulfillment & customer services teams • Refund & exchange processing • Management of fulfillment processes Role: Customer Service Representative Key Responsibilities • Telephone orders • Customer queries • Packaging & postage of orders Show less

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