Amy Hesselgrave, CDAL, CPM, COM

Account Executive at Lotus Pharmacy
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Kathy Johnson

Amy is a true leader in the senior industry.

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Experience

    • United States
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Account Executive
      • Jan 2021 - Present

      Account Executive with the first female owned long term care pharmacy in Minnesota. My background in senior housing has been an asset working with our potential and current customers and ensuring they have a positive pharmacy experience. Women were the original caregivers and continue to play a leading role in providing care. So, we instinctually understand the unique challenges each caregiver faces - as hands-on health provider, care manager, decision-maker, advocate, companion or friend. From leadership roles in formal care settings, to caring for spouses, parents, friends or neighbors, every situation is different. Drawing on our depth of experience, we serve each role and every situation. Show less

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Senior Business Manager
      • 2019 - 2020

      Directly managing 490 unit multi-family residential property. Lead property management staff and overall property operations to support property investment plans and operating expenses to achieve NOI growth and maximize cash flow. Plans, organizes and manages the activities of the community. Directly managing 490 unit multi-family residential property. Lead property management staff and overall property operations to support property investment plans and operating expenses to achieve NOI growth and maximize cash flow. Plans, organizes and manages the activities of the community.

    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Executive Director
      • 2017 - 2019

       Managing 107 combined independent, assisted and memory care market rate with elderly waiver community. Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.  Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.  Executes renewal program with existing residents through a proactive program.  In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.  Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel. Show less

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Executive Director
      • Mar 2017 - Nov 2017

       Managing 46 unit memory care market rate with elderly waiver community. Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.  Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.  Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.  Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.  Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets. Show less

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Executive Director
      • Jul 2014 - Feb 2017

       Managing 195-unit newly built senior independent, assisted living and memory care market rate community offering the full continuum of care and 40 plus team members including dining room, maintenance, nursing, marketing, programs, wellness and administrative staff.  Working with builders, owners and vendors to ensure warranty work from build is completed in a timely manner.  Working with the staff to continue in ramp-up mode to get the building filled and meet budget and sales goals.  Being a presence in the community for residents and family members to ensure customer satisfaction.  Process annual budget recommendations for SilverCreek, SilverCare nursing and Dining Services for ownership.  Work closely with the nursing staff to ensure quality cares for our residents.  Complete a Minnesota Department of Health Home Care Survey shortly after building opened.  Continually promote teamwork thru out the community. Show less

    • United States
    • Architecture and Planning
    • 1 - 100 Employee
    • Housing Manager
      • Dec 2012 - Jul 2014

       Managing 144-unit senior independent living market rate apartment community.  Regularly benchmarking with staff and corporate to obtain all sales goals.  Meeting with current residents handling renewals and resident visits.  Processing work orders and overseeing apartment turnover.  Marketing and renting apartments  Managing 144-unit senior independent living market rate apartment community.  Regularly benchmarking with staff and corporate to obtain all sales goals.  Meeting with current residents handling renewals and resident visits.  Processing work orders and overseeing apartment turnover.  Marketing and renting apartments

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Senior Independent Living Housing Manager
      • Mar 2012 - Dec 2012

       Managing 144-unit senior independent living market rate apartment community.  Regularly benchmarking with staff and corporate to obtain all sales goals.  Meeting with current residents handling renewals and resident visits.  Processing work orders and overseeing apartment turnover.  Marketing and renting apartments  Managing 144-unit senior independent living market rate apartment community.  Regularly benchmarking with staff and corporate to obtain all sales goals.  Meeting with current residents handling renewals and resident visits.  Processing work orders and overseeing apartment turnover.  Marketing and renting apartments

    • Senior Business Manager
      • Jul 1994 - Feb 2012

      Worked in property management for 18+ years. I'm a licensed real estate agent, Accredited Residential Manager (ARM) and Certified Property Manager (CPM) thru Institute of Real Estate Management (IREM), & Certified Occupancy Manager (COM8) thru MN Multihousing Assn. (MMHA). My most recent employment was with Pinnacle - An American Management Services Company and had previously managed a 375 market rate apartment community in Eden Prairie, 156 unit market rate community in Coon Rapids, 361 unit market rate community in Plymouth.and a 508 unit market rate community in Eden Prairie. Show less

    • Advertising Services
    • Housing and Registration Manager
      • Nov 1992 - Jun 1994

      Previously named Conferon, Inc. Processed hotel and registration forms for national conventions around the U.S.A. Previously named Conferon, Inc. Processed hotel and registration forms for national conventions around the U.S.A.

    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Housing Manager
      • May 1987 - Nov 1992

      Company previously named Greater Minneapolis Convention and Visitors Association (GMCVA). Processed hotel accommodations for convention delegates attending meetings at the Minneapolis Convention Center. Company previously named Greater Minneapolis Convention and Visitors Association (GMCVA). Processed hotel accommodations for convention delegates attending meetings at the Minneapolis Convention Center.

Education

  • Minnesota School of Business
    AAS, Business Administration, Accounting, Sales & Marketing
  • University of Minnesota
  • Edison High School

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