Experience

Affirmity | Workforce Compliance & Diversity
• United States
• Software Development
• 1 - 100 Employee
• Senior Technical Support Specialist

  • Oct 2018 - Present


PeopleFluent

• United States
• Software Development
• 100 - 200 Employee

• Senior Technical Support Specialist

  • Oct 2013 - Oct 2018

  Technical support with a focus on affirmative action software. Affirmative Action/HR terms & trainingAssist with administrative software functionsHigh-priority clients while meeting SLASQL DatabaseEEO/Vets Administration project managerSingle sign-on supportSupport internal and external contactsWork closely with QA and Dev teams to document bugs and enhancement requests.Complete overflow QA tasks as needed to meet project deadlines.Coordinate with sales team on potential upsale opportunities. Show less

• Technical Support Specialist

  • Oct 2010 - Oct 2013

  Technical Support Specialist for Workforce Compliance and Diversity Solutions at Peoplefluent.Software support for SQL and Oracle based Affirmative Action applications. Assist clients with various issues including data importing, report translation, and installation issues.



Handmark Inc

• Sr. IT Support Specialist

  • Jan 2008 - Aug 2010

  Responsible for all IT duties pertaining to hardware and software support. (Troubleshooting, Ordering, and System Setup) Exchange Administration Active Directory Administrator - mainly pertaining to user support Share Drive Setup and Administration Contact Dell Support when hardware repair is required. Ordering hardware and/or upgrades for equipment laptops and desktops. Telecom Manager - All cell phone administration for the following carriers (AT&T, Sprint, Verizon, T-mobile, Telus, and Bell Mobility). Troubleshooting, BES Setup, Active Sync, New Phone Orders. Managing monthly cell phone bills. I am very familiar with the various cell phone plan options. Organizing and viewing monthly usage and determining the best most cost effective plan for each user resulting in monthly cost savings. Consolidated and organized mobile monthly bills to reduce monthly costs by 25k per month in a period of 2-3 months. Setup Employee Purchase programs to save the company and employees 8-10% per month. Managing contracts/renewal agreements for: Dell, Microsoft, ShoreTel, Symantec, Bomgar, and CDW. Responsible for ShoreTel administration for the phone system. Yearly contract renewal cost consolidation resulting in yearly savings of $1,200 Setting up new hires on various systems: Active Directory, Email, Phone system, Phone programming/setup, Cell phone ordering, User IDs setup, and Laptop setup and configuration. Contact Apple support, setup appointments and arrange for hardware replacement and/or repair. Setup Employee Purchase program to save employees 10% on all Apple purchases. SharePoint Administration - Setting up sites, user account rights Submit monthly expense reports for two credit cards. Submit monthly reimbursement forms and supporting documentation. Work closely with Finance department to approve all IT purchases. * Additional details available on resume Show less



Michaels Corporate Office

• Sr. Microcomputer Specialist

  • Jan 2000 - Jan 2008

  Responsible for training all new hires on installation policies and procedures.Training all new employees on the Heat program.Contacting IBM for service and/or parts.Vendor management includes contacting TCS to coordinate logistics for printer repairs.Created over 50 pages of technical documentation to include standards for desktop installs, network installs, and installing various applications in stand alone configurations as well as networked configurations.Distributing all Heat calls to the technician and/or group according to the call descriptionRoutinely analyzed help desk calls and assigned calls appropriately to ensure a proper work load balance among all desktop technicians.Higher responsibilities include serving as the lead when necessary up to 20 hours per week.Major Conversions - Win 95 to 98, Win 98 to Win XP, Novell to MS 2003, Active Directory, Netscape to Outlook 2003PGP Encryption - Project manager for PGP Encryption project. Heavily involved in implementing desktop and laptop encryption in a corporate environment. Approximately 250 desktops.PGP Server Installation - Project Manager responsible for project plans and server administration as well as user training and documentation.Ghost image creation and/or updating using sysprep and Ghost ExplorerVPN remote support - Responsible for setting up user accounts and server administration. User training and documentation when needed. Show less

• Staff Accountant

  • Jan 1999 - Jan 2000

  Directing stores on the proper way to make deposits. Handling any problems the store might have with their safe being out of balanceAssisting stores with their general ledger balances.Monitoring each account to make sure the proper deposits were posting to the bank accounts.Contacting each store to obtain deposit informationContacting each individual bank with any discrepancies. Researching and resolving discrepancies on a daily basis.