Experience

TriTel Networks

• Telecommunications
• 1 - 100 Employee

• Vice President

  • Oct 2015 - Present

  I am passionate about business technology! This industry is always changing and moving forward and so am I. At TriTel, we are focused on making and nurturing business relationships by providing amazing technology products and backing them up with amazing support! I will brag a little here, my team is the best! I am passionate about business technology! This industry is always changing and moving forward and so am I. At TriTel, we are focused on making and nurturing business relationships by providing amazing technology products and backing them up with amazing support! I will brag a little here, my team is the best!



Idaho National Laboratory

• United States
• Research Services
• 700 & Above Employee

• Data Analyst

  • Jul 2014 - Sep 2015

  I work for the Department of Homeland Security (DHS) Industrial Control System Cyber Emergency Response Team (ICS-CERT) to: *Develop and update ICS cybersecurity training programs. *Develop, test, and support CSET software. I work for the Department of Homeland Security (DHS) Industrial Control System Cyber Emergency Response Team (ICS-CERT) to: *Develop and update ICS cybersecurity training programs. *Develop, test, and support CSET software.



Apple

• Applecare at home advisor

  • Jul 2012 - Jul 2013

  Support Advisor: Providing stellar customer service and technical expertise for iOS devices, iPods and iTunes. Also handle account security issues with Apple IDs. Support Advisor: Providing stellar customer service and technical expertise for iOS devices, iPods and iTunes. Also handle account security issues with Apple IDs.



TriTel Networks

• Telecommunications
• 1 - 100 Employee

• Systems Specialist

  • Jan 2000 - Oct 2011

  Repeatedly promoted during 12-year tenure with TriTel Networks. Developed and presented hundreds of user and administrative training courses for multiple communications platforms. Developed a 2 week technical training program that earned Alcatel-Lucent’s approval for certification of administrators and entry level technicians. Facilitated technical demonstrations for potential clients. Worked multiple trade shows. Dispatched 5 technicians for installations and service calls. Coordinated vendor meets for customers, analyzed call center reports and statistics and provided feedback for staff changes and other cost reducing data. Managed and supervised a staff of 5 customer service reps. Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Responded to many large government and commercial RFPs and worked with the State of Utah on a contract for entire tenure. Show less