Experience

Creative Resumes - Professional Resume Writing and Career Coaching Services

• United States
• Writing and Editing
• 1 - 100 Employee

• Business Owner/Certified Professional Resume Writer/Certified Professional Career Counselor

  • Jan 2008 - Present

  • Prepares detailed and high caliber and detailed resumes and cover letters for customers.• Responds in a timely and professional manner to questions, comments and concerns regarding the development of clients resume.• Communicate Develop and continuously optimize templates for resumes, online portfolios and other tools used for people to get hired.• Work with clients to polish their online profiles; including resumes, cover letters, social media footprint, and technical portfolio.• Provide consistent and appropriate feedback on career ready tools.• Provide insight into hiring requirements as they relate to a developer's’ online profile.• Integrate feedback from employers into our online portfolio templates and test response rates.• Take a consultative approach and ensuring you are building clients confidence while coaching them on their portfolio.a• Communicate and coordinate with clients over multiple locations as well as our internal career services team.



Express Employment International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• HR Manager/Payroll Specialist

  • Feb 2015 - Jan 2017

  • Provided all potential & current customers with an outstanding experience with our company• Provided the highest quality of service to the customers at all times and anticipate and exceed client expectations.• Maintained payroll information by designing systems; directing the collection, calculation, and entering of data.• Processed payroll for employees by directing the production and issuance of paychecks or electronic transfers to bank accounts.• Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.• Determined payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and employer's social security, unemployment, and worker’s compensation payments.• Updated payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers.



Reunion Resort & Golf Club

• United States
• Hospitality
• 100 - 200 Employee

• Reservations Manager / Group Housing Coordinator

  • Nov 2012 - Jan 2015

  • Provided all potential & current customers with an outstanding experience during the reservations process.• Provided the highest quality of service to the guest at all times and anticipate and exceed guest expectations.• Answered inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints • Knowledgeable of room type availability and restrictions, including room type inventory for each hotel, as well as room locations, types, building layout, and hours of operation.• Entered and built all room blocks and house accounts for groups; Set-up, process, and finalize rooming lists.• Emailed/Tracked inventory restriction information; inventory additions, cancellations and changes to appropriate Revenue Managers and DSOM on a daily basis or as needed.



PEOPLE READY RECRUITMENT LLP

• Staffing and Recruiting
• 1 - 100 Employee

• Senior Recruiter/HR Manager

  • May 2010 - Nov 2012

  • Supported branch training in every area such as billing, collections, sales, payroll, along with any new marketing material we come across to better the sales of the branch• Assisted with basic clerical duties such as filing, updating customer files, billing, processing payments, payroll, and running employee backgrounds, driving record, e-verify, and drug tests• Processed invoices by verifying transaction information; preparing disbursements; obtaining authorization of payment.• Obtained revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.• Collected revenue by reminding delinquent accounts; notifying customers of insufficient payments.• Prepared financial reports by collecting, analyzing, and summarizing account information and trends.• Resolved account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.



The Holy Land Experience

• United States
• Entertainment Providers
• 1 - 100 Employee

• Park Manager

  • Feb 2008 - May 2010

  • Supervised Team Members performing front desk duties as required, including: greeting guests, answering the telephone, performing guest transactions and operating the front office computer systems.• Selected, oriented,, trained, assigned, scheduled, coached, counseled, and handled disciplinary action as needed for employees. • Communicated job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Provided supervisory assistance to all team members when dealing with escalated situations. • Assisted guests with issues and complaints, with empathy and a focus on guest satisfaction.• Oversaw the training and development of personnel in every area of the park including food services and guest services



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Front Desk Manager

  • Jan 2005 - Sep 2008

  • Provided all potential & current guests with an outstanding experience in our resort.• Registered guests and assigns rooms; Assists in preregistration and blocking of rooms for reservations.• Used suggestive selling techniques to sell rooms and to promote other services of the hotel.• Welcomed guests and advises them on the different the locations and types of available rooms available for their desired time frame as well as the activities and services available on the property.• Coordinated room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.• Provided information about local features such as shopping, dining, nightlife, and recreational destinations.• Answered Inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints.• Assisted Guests with luggage storage and retrieval and dispatching bellman and valet Cast Members.• Compiled and transmitted dispatching information and instructions to bellmen.