Experience

Placon Corporation

• United States
• Packaging and Containers Manufacturing
• 200 - 300 Employee

• Account Manager

  • Sep 2018 - Present



ZEISS Industrial Metrology

• Germany
• Machinery Manufacturing
• 700 & Above Employee

• Customer Experience Specialist

  • Aug 2017 - May 2018

  Primary contact for customers purchasing Coordinate Measuring Machines, from order receipt to installation.Determined product availability, coordinated delivery and installation, assisted customer with training scheduling.Worked with customers to verify facility preparedness prior to installation, primarily room dimensions, electrical and air flow hookup requirements.Handled RMAs, down payment invoicing, and parts orders from field technicians. Primary contact for customers purchasing Coordinate Measuring Machines, from order receipt to installation.Determined product availability, coordinated delivery and installation, assisted customer with training scheduling.Worked with customers to verify facility preparedness prior to installation, primarily room dimensions, electrical and air flow hookup requirements.Handled RMAs, down payment invoicing, and parts orders from field technicians.



Eaton

• Ireland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Account Coordinator

  • Oct 2016 - Apr 2017

  Primary interface between distributors of fluid conveyance products and Eaton plants to coordinate order fulfillment, verify lead times, schedule customer orders according to delivery needs and communicate special handling requests. Proactively investigate and resolve issues such as shipping errors, pricing disputes, and product quality complaints. Primary interface between distributors of fluid conveyance products and Eaton plants to coordinate order fulfillment, verify lead times, schedule customer orders according to delivery needs and communicate special handling requests. Proactively investigate and resolve issues such as shipping errors, pricing disputes, and product quality complaints.



ADO Products, LLC

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Inside Sales Representative

  • Sep 2015 - Apr 2016

  Tasked with growing customer base in Western US, increasing company revenue, and contributing to the quality service given to all customers across the country Tasked with growing customer base in Western US, increasing company revenue, and contributing to the quality service given to all customers across the country



International Paper

• United States
• Paper and Forest Product Manufacturing
• 700 & Above Employee

• Account Executive-Export/Customer Service

  • Apr 2008 - Jun 2015

  Supplying product to customers around the world; order entry in SAP, using R/3 , viewing schedules in APO, production at multiple mills and shipping from various US ports. Utilization of supply chain tools and resources. Selecting cost efficient domestic and ocean transportation methods/optimizing freight. Primary responsibility is to provide exceptional customer service while making wise business decisions on behalf of all parties. Supplying product to customers around the world; order entry in SAP, using R/3 , viewing schedules in APO, production at multiple mills and shipping from various US ports. Utilization of supply chain tools and resources. Selecting cost efficient domestic and ocean transportation methods/optimizing freight. Primary responsibility is to provide exceptional customer service while making wise business decisions on behalf of all parties.



Weyerhaeuser

• United States
• Paper and Forest Product Manufacturing
• 700 & Above Employee

• Export Customer Service Rep

  • Jun 2006 - Aug 2008

  Responsible for all aspects of fulfilling container board orders for customers in South Korea, Mexico and Latin America in accordance to sales agreements and in support of Weyerhaeuser sourcing plans and business objectives. **After acquisition of Weyerhaeuser IPG business by International Paper I was recruited to transfer to Memphis and play a key roll in process integration for the combined export team.

• Mill Scheduler

  • Feb 1995 - Jun 2006

  Scheduled production of containerboard across 9 mills generating 6.3 million tons anually. Worked closely with manufacturing teams, mill shipping departments, customer service and planning management. Supported sourcing optimization for over 70 Weyerhaeuser packaging plants as well as open market and trade customers, domestic and international.