Commercial Sales Engineer

• May 2022 - Present

Product Trainer

• Nov 2019 - May 2022

- Evaluate customer needs and strategize training plans to address specific problems and use cases. - Deliver training, translating technical concepts to non-technical users, and empower customers to develop the skills needed to build and maintain solutions.- Drive adoption and enterprise connectivity by providing training on the Smartsheet core application, Resource Management, Control Center, and premium applications and connectors including Calendar App, DataMesh, Data Shuttle, Dynamic View, Pivot App, Salesforce Connector, and Jira Connector.- Identify opportunities for account growth and communicate findings with the customer’s account team when applicable.

Workday Consultant

• Sep 2018 - Nov 2019

- Interview clients to understand and document their current state business processes. - Create future state solutions to address gaps and pain-points and deplete inefficiencies. - Assess potential vendors for clients and aid in vendor selection. - Provide consulting services to prepare clients for software implementations and adoption of new processes. - Develop project plans to outline timelines, approach, and key deliverables. - Monitor project status; document issues and risks as they arise and address in a timely manner. - Self-manage budgeted hours aligned with SOW and change requests. - Provide support through testing, deployment, adoption, and post-production phases, collecting feedback and providing corrections where necessary. - Communicate weekly status reports to key stakeholders. - Create branded reference guides to aid training and adoption. - Quickly adapt to changing work environments.

Workday Consultant

• Apr 2018 - Sep 2018

Workday Student Implementation - Implement Workday Student Recruitment & Admissions and Student Records. - Leverage higher education administration expertise to guide users through configuration decisions considering Workday’s best practices and the university’s unique business requirements. - Perform tasks under limited direction, regularly providing status reports to colleagues and Engagement Manager. - Configure business processes and security, iLoad customer data, and move configuration from tenant to tenant. - Extract, cleanse, map, and convert data sources into data conversion templates via iLoads. - Collaborate with internal and client teams to build testing scripts during all phases of testing.Mentorship and Training- Participate in internal opportunities to share skills and knowledge with others within the organization. - Collaborate with HCM consultants and Resource Development Leader to develop training material and new-hire welcome material. - Provide mentorship to new-hires in the Student functional area during their Workday training.

Project Coordinator

• Jan 2017 - Apr 2018

Resource Management- Member of the Workday Resource Management team. - Manage Mercer Digital Workday project assignments by matching resources with the appropriate roles on all client engagements. - Maintain consultants’ Workday resumes and propose appropriate staffing for potential client needs during sales cycle. - Support consultants by managing workloads and meeting resource utilization goals. - Capture all staffing change requests and respond to requester within the work week. Workday Training and Resource Development- Strategize Workday training to meet the growing needs of Mercer Digital and the consultants’ growth plans. - Liaise with Recruiting team and HR manager to meet hiring goals and assign new-hires to Workday functional areas. - Register new-hires for Workday training and communicate training and travel schedules to necessary parties. - Survey experienced team to match new-hires to capable mentors. - Facilitate delivery of all new-hire onboarding in the Mercer Digital Dallas office by coordinating scheduled presentations and being point-of-contact for new staff. - Create and implement leadership development workshops to assist in promotion preparation. Project Management Tools & Technology - Create and maintain custom project management workspaces for all Phase 1 and large Phase 2 engagements in iMeet Central. - Create logins for all secure file transfer protocol accounts, meeting Workday and client security requirements. - Analyze health statuses for all active projects and generate a dashboard to maintain visibility for client relationship managers.

Residence Director

• Jun 2015 - Dec 2016

- Manage the daily operations of Selleck Quadrangle, home to over 500 diverse international and domestic students. - Educate residents on university culture and housing policies. - Collaborate with partners internal and external to the department to provide holistic customer service. - Meet and creatively solve challenges through mediation and conflict management. - Organize training and developmental learning opportunities for 13 student staff members. - Assess, evaluate, and respond to progress of student staff’s community building efforts. - Plan, design, and implement large-scale programs. - Respond to all inquiries in person, via email, or via phone within 24 hours. - Adjudicate student conduct matters in a timely manner, using Advocate by Symplicity. - Administer contract changes, billing, and cancellation processes using StarRez web client. - Create and manage a $7,000.00 educational programming budget.

Residence Manager

• Jul 2014 - May 2015

- Manage a 120-bed, co-ed, academic residential center housing students of the Jeffrey S. Raikes School of Computer Science & Management. - Train, supervise, and evaluate four resident assistants and their efforts in programming, building community, and creating an inclusive living environment. - Plan and implement various academic, social, and developmental programs for students at least once per month. - Administer contract changes and cancellation processes. - Adjudicate student conduct matters. - Advise Kauffman Residents' Association (hall government).

Summer Conference Hall Director

• May 2014 - Jul 2014

- Coordinated 20 summer conference groups by arranging their accommodations and check-in/check-out processes. - Coordinated event plans and communicated necessary accommodations with various university operations. - Assisted in training six Senior Conference Assistants and approximately 35 Conference Assistants. - Supervised, mentored, and evaluated one Senior Conference Assistant. - Evaluated six Conference Assistants. - Participated in a duty rotation and handled crises and emergencies as they arose. - Provided administrative assistance as necessary. - Communicated on a regular basis with group coordinators and university dining and facilities operations.

Residence Manager

• Jul 2013 - May 2014

- Managed a 42-bed, co-ed, traditional hall mostly composed of international graduate students. - Trained, supervised, and evaluated one resident assistant and his efforts in programming, building community, and creating an inclusive living environment. - Administered contract changes and cancellation processes. - Advised residence hall government.

Resident Assistant

• Aug 2011 - Jul 2013

- Built community and created a comfortable living environment for 50 female residents in a traditional undergraduate hall. - Ensured the safety of residents. - Developed, planned, and implemented social, educational, and community building programs at least once per week. - Liaise between residents and multiple university offices. - Collaborated with residence directors, fellow resident assistants, and students to improve residential living.

Night Desk Assistant

• Jan 2012 - Dec 2012

- Operate the front desk of a traditional undergraduate hall during nighttime hours. - Provide customer service to residents by answering questions, handling mail, and checking in non-residents. - Ensure safety of the building, residents, and guests. - Contact residence life staff during conflicts and crises.