Experience

The Brick

• United States
• Wellness and Fitness Services

• • Aug 2020 - Present

  Working for a charity based in Wigan that exists to support people in crisis including homelessness and poverty.Regularly dealing with those who have existing drug and alcohol support needs, varied offending history and mental health support needs within single person cohorts, couples and families in the borough. Assisting the Operations Director in the running and managing of a 25 bed A Bed Every Night Provision commissioned by Greater Manchester Combined Authority and Wigan Council in the Wigan Borough. Working in Partnership with various other agencies and Wigan Council to provide trauma informed support needed to those transitioning through homelessness by tailoring support to each individual. Currently managing a team of six employees across a 24 hour period. Show less

• • Jul 2019 - Aug 2020

  - Assisted in the running of both the Wigan and Leigh Hubs, Emergency Access Accommodations, providing support and a safe place to stay for those living there.- Manage risk and ensuring safety of an Emergency Accommodation housing 15 individuals.Maintain the health and safety of The Leigh Hub keeping in regular contact with Wigan Council to address any concerns.- Complete and oversee Housing Benefit claims, monitoring and resolving any queries.- Provide support to residents accessing the accommodation with benefits, service charge, accessing health services and signposting to other supporting agencies. - Attending Multi Agency meetings as the safeguard lead to discuss the safeguarding of complex cases. - Managing, inducting and providing continued support to Bank Staff working at the provision whilst taking the lead in any challenging situations.- Coordinating the staff rota for daytime and weekends across both the Wigan and Leigh provisions. - Updating and reviewing referrals and behaviour contracts in line with policies and procedures of the emergency accommodation. Show less

• • Sep 2017 - Jul 2019

  - Organise both holistic and educational activities for people we work with by outsourcing agencies to deliver training or planning and delivery of training sessions within the organisation.- Refer or sign post those we work with and volunteers to other agencies to engage them in traineeships, apprenticeships and employability qualifications.- Work with training providers to deliver qualifications in house for both people we work with and volunteers- Notice potential in people we work with to transfer their skills to volunteer roles, training and other areas to help build CV’s to engage them back into employment.- Update electronic databases and records management in line with Data Protection to capture attendances and achievements- Organise health sessions, both mental and physical to ensure those we work with are up to date with all vaccinations and to ensure knowledge for the prevention of diseases or where to seek help where required.- Work with other agencies to provide groups surrounding addictions, money and debt management, to educate or signpost as required.- Manage group sessions within a calm environment instilling Equality and Diversity.- Effectively dealing with conflict or incidents quickly to minimise disturbances and H&S issues. Show less

• • Sep 2014 - Sep 2017

  • Deal with over 100 telephone calls daily, dealing with queries and taking messages in the absence of other staff;• Respond promptly to emails from other agencies and members of the public in a professional manner;• Update several databases with confidential data including client details and the charity’s financial information;• Regularly check answerphone messages ensuring that the subject of the message is dealt with promptly;• Organise and take part in numerous fundraising events undertaking all administrative duties;• Organise and coordinate team building events for over 40 staff and volunteers throughout the year; Show less

• • Feb 2014 - Sep 2014

  • Ensured that HR systems were updated in accordance with staff annual leave, sickness and monthly timesheets;• Set-up the training room including any equipment and resources needed prior to meetings or group activities;• Taking and typing up minutes from staff meetings, professionals meetings and steering groups;• Covered the Receptionist when needed such as during lunch, annual leave or sickness;• Developed the quarterly newsletter with updates, good news stories and upcoming events;• Produced communications such as letters of thanks and promotional material to supporters and other potential donors such as local businesses, community and church groups and members of the public;• Ensured that The Brick remained active on social media, regularly posting updates and answering any queries via Facebook, Twitter and the website. Show less



RAF Akrotiri Foundation Stage School

• Teaching Assistant

  • Sep 2012 - Jul 2013

  • Involved in the day-to-day running of the school, assisting teachers and carrying out clerical tasks, as well as organising and planning school trips and events throughout the school year; • Responsible for teaching groups of children, leading a guided reading group and two maths groups; • Updated daily mentoring files and assessments of children, as well as recording accidents/incidents; • Took responsibility of greeting parents and regularly liaised with them to answer general enquiries; • Attended regular staff meetings to discuss progress of children and all other school business. Show less