Experience

Rice University

• United States
• Higher Education
• 700 & Above Employee

• Online Program Support Technologist

  • Nov 2019 - Present

  Support all online courses and programs for Rice University. Provide one-on-one consultations for users in the use of instructional technology and effective pedagogy. Diagnose problems or support issues related to faculty or student use of Canvas and other instructional technology systems as appropriate. Establish and maintains effective relationships with faculty and students to gain their trust and respect. Respond to escalated issues from clients and other support teams; performs triage, provides remote problem resolution when possible, refers problems to associated groups. Show less



NYU IT

• 1 - 100 Employee

• Module Developer

  • Mar 2018 - Nov 2019

  • Design and manage a clear and sustainable framework around module production service for the university, including project intake, revision, and best practices around module development/deployment in the NYU environment • Develop interactive simulation, enhancement, and standard instructional SCORM modules across colleges at NYU • Faculty consultation, production planning, and project management • Identify and distribute best practices around module development, software selection, accessibility, LMS selection, and training tools Show less



AFS Intercultural Programs

• United States
• Non-profit Organizations
• 700 & Above Employee

• Elearning Specialist

  • Feb 2015 - Mar 2018

  • Development and ongoing revision of online learning SCORM modules and online program/curriculum development in collaboration with internal constituencies and external contractors • LMS Administration • Online and In-person training designer and facilitator • Maintenance of the AFS-USA Online Learning Center (Zendesk) • Troubleshoot technical issues encountered by volunteers, staff, and host families • Curriculum and certification development • Maintenance of course data and global program development for New York state compliance Show less



University of Houston-Downtown

• United States
• Higher Education
• 700 & Above Employee

• Instructional Design/Blackboard Administrator

  • Oct 2010 - Feb 2015

  • Lead designer in UHD’s MBA Non-Profit Management program • LMS functionality and best practices curriculum development and facilitator • LMS Administrator • Technical assistance and problem resolution for training programs and classes • Instructional design and pedagogical program recommendation • Lead designer in UHD’s MBA Non-Profit Management program • LMS functionality and best practices curriculum development and facilitator • LMS Administrator • Technical assistance and problem resolution for training programs and classes • Instructional design and pedagogical program recommendation



San Jacinto College

• Higher Education
• 700 & Above Employee

• ELearning Support Specialist

  • Sep 2008 - Oct 2010

  • Lead LMS Support, LMS Administration • LMS functionality training for online certification of distance learning • Assist with institutional effectiveness and the expansion of educational opportunities by providing quality support to faculty, staff, and students • Assist in keeping all college stakeholder’s data informed by participating in the design and implementation of comprehensive reports relevant to the operation of Blackboard support within the HEAT system • Lead LMS Support, LMS Administration • LMS functionality training for online certification of distance learning • Assist with institutional effectiveness and the expansion of educational opportunities by providing quality support to faculty, staff, and students • Assist in keeping all college stakeholder’s data informed by participating in the design and implementation of comprehensive reports relevant to the operation of Blackboard support within the HEAT system