Experience

Shelton State Community College

• United States
• Higher Education
• 200 - 300 Employee

• Director, Student Success

  • Feb 2023 - Present

  The Director of Studnet Success provides leadership in the integration of the College's organizational structures and functions associated with student support and success programs and creates common goals, develops programs, policies and procedures, and identifies innovative methods of helping students move toward program completion, college fair, and job placement.

• Director, Career Services

  • Nov 2013 - Mar 2023

  The Career Services Center offers career assistance and job search assistance to all students and serves as a liaison for graduating students and West Alabama businesses and industries.



The University of Alabama

• Adjunct Professor

  • 2005 - Present

  Customer Service Management- Beginning with the service encounter, service managers must blend marketing, technology, people, and information to achieve a distinctive competitive advantage for their business. The intent of the course is to provide students with basic concepts and tools necessary to effectively manage a variety of service operations. The class studies customer service operations management with a focus on customer satisfaction. The material integrates operations, marketing, business strategy, information technology, and organizational issues. Show less

• Assistant Events Coordinator

  • 2006 - 2009

  Event Management: •Managed 25+ RSVP lists/calendar for Culverhouse College of Commerce (C&BA) events •Served as one of two C&BA Alumni & Corporate Relations event contacts, communicating with caterer/facility contact from beginning to end, ensuring contracts, payments, and event success •Assisted with event set-up, execution and breakdown for major C&BA events: biannual Board of Visitors meeting, annual Alabama Business Hall of Fame, etc. •Supervised/assisted student interns in proper set-up/tear down of events and all daily responsibilities Adviser, Culverhouse Ambassadors: •Proven leadership skills to motivate/influence 19 highly qualified business school students •Conduct annual interviews, assist in selection process, conduct training workshop •Hold weekly meetings to discuss upcoming community service projects, fundraisers, Alumni and Corporate Relations events, ideas and overall group progress Show less



University of Alabama

• Tuscaloosa, Alabama Area

• Director, Culverhouse Connections

  • Feb 2009 - Nov 2013

  •Provide leadership and strategic direction for Culverhouse Connections in support of Culverhouse's mission by coordinating mentoring, shadowing and educational sessions •Establish requirements for participation in the program and offer ongoing support and training to participants •Conceptualize, plan and execute 12+ events per semester •Acquire mentors, shadow sponsors, panel members and students for the program •Continually evaluate the program to improve effectiveness by seeking suggestions from program participants, board members, and preparing recommendations for improvements •Prepare and monitor budget and income accounts associated with program Show less