Experience

Selangor State Government

• Government Administration
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2007 - Present

  1. Handle and resolve customer complaints either by telephone, electronically or face to face. 2. Communicate and coordinate with internal departments 3. Handle and manage the Selangor State events 4. Provide information on Selangor State programs 5. writing reports analyzing the customer service programs (CSS, HBP, Mystery Shopping..etc) 6. Improving customer service procedures, policies and standards and discuss possible improvements to customer service 1. Handle and resolve customer complaints either by telephone, electronically or face to face. 2. Communicate and coordinate with internal departments 3. Handle and manage the Selangor State events 4. Provide information on Selangor State programs 5. writing reports analyzing the customer service programs (CSS, HBP, Mystery Shopping..etc) 6. Improving customer service procedures, policies and standards and discuss possible improvements to customer service



IJM Corporation Berhad

• Malaysia
• Construction
• 400 - 500 Employee

• Administrative Assistant

  • Mar 2006 - Jun 2007

  1. Performs administrative and office support activities for multiple supervisors. 2. Attending telephone calls, receiving and directing visitors, organize and schedule meetings and appointments. 3. Produce and distribute correspondence memos, letters, faxes and forms 4. Assist in the preparation of regularly scheduled reports 5. Develop and maintain a filing system 6. Order office supplies 1. Performs administrative and office support activities for multiple supervisors. 2. Attending telephone calls, receiving and directing visitors, organize and schedule meetings and appointments. 3. Produce and distribute correspondence memos, letters, faxes and forms 4. Assist in the preparation of regularly scheduled reports 5. Develop and maintain a filing system 6. Order office supplies