Experience

Marshall Fleet Solutions - Thermo King

• United Kingdom
• Truck Transportation
• 100 - 200 Employee

• Regional Service Controller

  • Jan 2020 - Present

• Complex Case Handler

  • Jan 2018 - Jan 2020

  Liasing with customers and engineers to ensure completion of transport refrigeration repair work.

• Regional Invoicer

  • Sep 2016 - Jan 2018

  I am responsible for checking job costs against our customer's agreed SLA's. I provide estimated costs to be approved by customers, obtain order numbers from the relevant departments and generate the final invoices. I deal with all customer queries in a timely manner to get all jobs completed and paid for as soon as possible.



Paymentshield

• Southport

• Claims Handler

  • Feb 2013 - Aug 2016

  Administration of Accident/Sickness/Unemployment claims on behalf of Aviva. Taking initial calls from customers when notifying us of a claim, guiding them through the claims form / process. I would review claims forms when received, make necessary enquiries with the customer and/or third parties in order to make my final decision on it. If accepted, I would make monthly payments to the customer until they were able to return to work. I had the highest authorisation limit due to excellent audit scores. Whilst dealing with claims I had to look out for fraud indicators and became Fraud Champion for my team. Show less



Blue Sky Claims

• Claims Handler

  • Jun 2011 - Feb 2013

  This was a customer service based role where duties included liaising with both clients and third parties on a daily basis by managing a large caseload in a fast paced environment. This was a customer service based role where duties included liaising with both clients and third parties on a daily basis by managing a large caseload in a fast paced environment.



Hotter Comfort Concept

• Customer service advisor

  • Jun 2010 - Sep 2010