Experience

Nickel City Dentistry

• United States
• Medical Practices
• 1 - 100 Employee

• Practice Manager

  • Sep 2019 - Present



Essex Property Trust

• United States
• Real Estate
• 700 & Above Employee

• Sr Community Manager

  • Feb 2018 - Sep 2019

• Community Manager

  • Dec 2013 - Feb 2018

  Manage all operations for a 133 unit multi-family apartment community, including but not limited to:Supervise, train and motivate staffMonitor and direct leasing activity, all on-site marketing, and maintain an on-going, in-depth knowledge of marketMonitor and direct all property maintenance operationsResponsible for compliance with all Fair Housing regulations, and compliance with local ordinance and lawsResponsible for all site administration functions and timely and accurate production of all reporting documentationProvide professional customer service at all times

• Assistant Property Manager

  • Jan 2012 - Dec 2013

  Responsible, under the direction of the Property Manager, for all phases of the property operations, and to act as main point of contact in the absence of the Property Manager Monitor and direct rental activity, all on-site marketing activities, and maintain an in-depth, ongoing knowledge of the local market Assist in timely collection of rents, banking activities, documentation of all transactions Responsible for administrative functions and the preparation of all reporting documentation Demonstrates knowledge of Fair Housing and other legal issues and local ordinances as they affect the property’s operations Provide professional service at all times, create and communicate high expectations for staff, holding them accountable for results.



Gap Inc

• United States
• Retail
• 700 & Above Employee

• Customer Experience Manager

  • Feb 2009 - Jan 2012

  Monitors the sales team to identify coaching and training opportunitiesAssesses interactions between the sales team and customers to provide appropriate feedback to ensure an exceptional customer experience in the storeCreates and implements action plans and training sessions for the sales team to align with changes in the company's vision or direction. (e.g., selling versus servicing customers )Actively recruit and identify potential talent to enhance the effectiveness of the store team in all work centers Executes focal process for sales team employeesCreates development and training plans for direct reportsFosters customer engagement and results by recognizing and rewarding team Ensures optimal floor coverage to maximize customer engagement, selling and task completion based upon the payroll goal Monitors and enforces adherence to all corporate policies (e.g., dress code, return policy, safety, LP, etc.) as directed by policy and procedure Implements shortage action plan in partnership with the leadership team to minimize loss and achieve shrinkage goal Executes all new hire orientations and training sessionsResponsible for all employee files and audit compliance Implements action plans to improve key performance indicators to maximize business opportunities Forecasts and utilizes trend patterns to create a schedule that will ensure appropriate floor coverage to complete all workload and maximize sales opportunities Analyzes customer experience survey results each month and creates strategic action plans to improve upon previous month's scoresExamines store sales and metrics daily, weekly and monthly to identify the successes and opportunities in the store

• Customer Experience Expert

  • Jun 2008 - Feb 2009

  Stayed current on goals and priorities as it related to the selling floor Set the example of great customer service for sales staff Ensured that associates were upholding customer service standardsHandled complex customer situations in compliance with policy and proceduresAssisted customer experience manager with employee staffing and provided feedback on store associates' performance Assisted with on-the-floor training and coaching Monitored floor coverage, zoning and break schedules throughout shiftsWorked with the leadership team to improve daily sales trendsLed the sales team to increase performance surrounding the brand credit card



The Leukemia & Lymphoma Society

• United States
• Non-profit Organizations
• 700 & Above Employee

• Fundraising & Event Support Volunteer

  • 2008 - 2009

  Helped organize volunteers at special events. Reached out to local vendors for donations.