Amy Wagner

Project Manager, Integrated Marketing, Consultant at Microsoft at Simplicity Consulting
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Seattle Area

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5.0

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Farzana Alam

In talking about Amy, the words that instantly come to my mind are amiable, meticulous, organized, efficient and resourceful. She is a powerhouse of a human, who possesses outstanding multi-tasking abilities, strong project management skills, impressive attention to detail and end to end operations management expertise in Comms deliverables. I have had the pleasure of working with Amy for more than a year now and believe she would make an invaluable asset for any team. You are awesome, Amy!

Mai Nueirat

I am writing this recommendation for my peer and colleague, Amy, who has been an integral part of our team for so many years. I worked with Amy on 2 different positions and 2 different companies. During this time, I have had the opportunity to work closely with Amy and I can confidently say that she is an outstanding professional who possesses a diverse set of skills that have proven invaluable to our organization. Amy is a talented and hardworking individual who consistently strives for excellence in everything she does. She is a quick learner who has the ability to adapt to changing situations with ease, making her an asset to any team. Her keen attention to detail and dedication to quality ensure that her work is always of the highest standard. One of the most impressive things about Amy is her ability to work collaboratively with others. She is an excellent communicator and always willing to lend a helping hand, whether it's to a colleague or a client. Her positive attitude and willingness to go above and beyond have earned her the respect and admiration of everyone she works with. Overall, I strongly recommend Amy for any professional endeavor. Her exceptional skills, hard work, and commitment to excellence make her an invaluable member of any team. I am confident that she will make a significant contribution to any organization that is lucky enough to have her.

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Experience

    • United States
    • Business Consulting and Services
    • 100 - 200 Employee
    • Project Manager, Integrated Marketing, Consultant at Microsoft
      • Jun 2018 - Present

      Provide support for Microsoft’s Global Demand Center, partnering with Field teams and Integrated Marketing SMEs to provide guidance on questions/issues related to all aspects of Microsoft’s Marketing Services. •Manage marketing playbook to ensure guidance is up to date for global field marketers. •Craft monthly communications intended for different audiences including internal teams, executives, and other stakeholders. •Monitor ticketing queue from field marketers; synthesize questions from the field to relay to SME teams; streamline team response times through internal documentation of Q&As; deadline-driven to ensure SLAs are met. •Create PowerPoint decks for field presentations and ensure accessibility standards are met. •Manage 1,000+ recipient distribution list; verify membership to the list is accurate. Show less

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Product Marketing Manager
      • Nov 2008 - Jun 2018

      Led all aspects of Product Marketing Management for AT&T’s business website called Premier, providing proactive (training, marketing campaigns) and reactive (process improvement, problem solving) support. •Partner with product owners on the lifecycle of new features. Intake customer enhancement requests, determine business justification, review and provide feedback on new features, manage launch and communicate with account teams and customers to ensure adoption of enhancements. •Manage training program that consists of creating and updating presentation material, scheduling courses, budgeting, and analyzing survey results to improve program satisfaction. •9+ years of account management by understanding the customers’ needs, providing subject matter expertise, problem solving, and driving issues to resolution. •Present training courses to over 500 participants annually including customers and internal teams. •Manage various projects including analyzing impact of email campaigns, creating support materials, and determining how to increase customer usage of the Premier platform. •Collaborate cross-functionally with vendors, product teams, support teams, sales team, and account teams; providing advanced-level feedback and solutions leading to process improvements. •Analyze substantial amounts of data to find root cause of issues and determine trends in customer usage. Show less

Education

  • Washington State University
    Bachelor's degree, Marketing
    2003 - 2007
  • Seattle University
    Master of Business Administration - MBA, Certificate in Sustainability
    2015 - 2016

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