Experience

Diffusion Clothing

• United Kingdom
• Retail
• 1 - 100 Employee

• Store Supervisor

  • Dec 2018 - Present

  responsibilities include: -Working directly underneath the store manager to ensure an efficient day to day running of the store. -Manage, motivate and actively train a passionate and driven sales team through store and individual KPI targets. -Working in a luxury retail environment delivering excellent one to one customer service with thorough product knowledge -Analyse and implement strategies to drive effective UPT, ATV, footfall and conversion. -Responsible for managing store back of house including product handling, stock room maintenance and delivering regular sales driven stock replenishment. -Overseeing stock deliveries, product handling, stock storage and reporting stock discrepancies. -Monitoring stock loss across all areas, including experience of planning and managing stock takes and conducting thorough profit protection investigations. -Responsible for weekly health and safety checks ensuring safety compliancy standards are met at all times. -Visual standards across all areas, including merchandising, display making and graphic POS. -People management responsibilities including monitoring and managing staff performance and absence through regular reviews. -Experience in cash handling, banking and administration. -Able to efficiently select and package stock sold though website to send directly to costumers -Maintain professional working relationships by communicating to other stores and RBMs -Great brand knowledge, able to handle, merchandise and sell luxury brands such as Fendi, Balmain, Burberry and Givenchy. -Working closely with the store buyer and brand agencies to expand the brand catalogue held in store, and develop in depth product knowledge within the sales team. -Key holder, money handling and first aider. Show less



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Operations Manager

  • Feb 2017 - Dec 2018

  -Responsible for the efficient running of all operations within the store-To manage and motivate a team of 40+ people and run an efficient shop floor-Ensuring excellent customer service is delivered at all times-Analyse and implement strategies to drive UPT, ASP ATV, footfall and conversion.-Maintaining all visual merchandising, display making and graphic POS.-Ensure thorough people management by monitoring and appropriately managing staff performance, absence and payroll-Drive staff welfare through engagement polls, health risk assessments and voice representative meetings.-Responsible for all in store recruitment, staff training and skill development, including department specialists and admin.-Ensure regular health and safety checks are carried out and safety compliancy standards are met at all times.-Stock room organisation, delivery planning and stock storage.-Implement regular sales driven stock replenishment.-Experience in cash handling, banking, administration and responsible for investigating discrepancies to seek a resolution.-Ensure store back of house is maintained product handling, safe storage, sales driven stock replenishment, analyst product reports and monitoring stock loss a-Implementing profit protection strategies, including experience of planning and managing stock takes and discrepancy investigations.-To monitor controllable costs to bring the store inline with company set budgets.-Handling and archiving sensitive information inline with the data protection act. Show less

• Customer Service Supervisor

  • Jul 2016 - Jan 2017

  -To efficiently manage and motivate a team of 40+ people within a retail environment-Ensuring excellent customer service is delivered at all times across all areas and customers needs are met and problems resolved efficiently-Maintain excellent product knowledge and utilise this to create a tailored and personal shopping experience for customers-To create a fantastic working environment for all to strive within and to reward and recognise talent and hard work ethic amongst team members to keep morale high-To ensure the ultimate shopping experience is delivered to customers, and develop on any feedback provided, positive or negative.-Drive sales and customer service through facilities such as order in store, click & collect, e-commerce and store cards.-To monitor customer experience thorough customer service touch points and feedback polls and review results to implement effective and suitable changes Show less

• Sales Advisor

  • Sep 2012 - Jul 2016