Experience

FitFlop

• United Kingdom
• Retail Apparel and Fashion
• 100 - 200 Employee

• Sales & Operations Support Analyst

  • Oct 2019 - Present

  - Ensuring and maintaining a high level of customer service with distributors - Receiving and accepting Distributor orders on our ordering website - Raising corresponding Purchase Orders on our factories - To facilitate fast, accurate and on time ordering, shipping and delivery of distributor orders - Ex-factory PO dates are secured, negotiated or acceptable alternatives agreed - Highlighting factory delays/improvements to the Distributors, SCS and SCM - Ensuring lead-time agreements are met and bettered wherever possible - Helping to lower exceptional and additional costs wherever possible. - Providing support and absence cover for the Supply Chain Supervisor and colleagues where neccessory - Ensuring communication of day to day impact issues accurately and in a timely manner to the Supply Chain Manager & Supervisor, Distributors and Asia Operations. - Ensure maximum visbility and transparency of orders to the Distributor - Ensuring all parties conform of Standard Operation Procedures (SOPs) and highlighting areas for improvement as they arise. - Sense check all aspects of costs and associated invoicing and ensuring they match the current rate card. - Maintenance of all sales orders and purchase orders - Maintenance of Distributors on the shipping report - Communication of ex-factory dates & amendments to customers & orders on ERP, NAV - Managing distributors, factories (through Asia Operations), Distributor freight forwarders and vendors to ensure monthly and quarterly shipping targets are met - Assisting with movement solutions for ad hoc procurement, e.g. Point of Sales (POS), Point of Purchase (POP)m samples, etc. - Following delivery of orders: managing packaging, order and quality feedback and processing claims and credits according to the SOPs. - Processing Letters of Credits, commercial invoice and pro-forma invoices when necessary - Assisting UK Supply Chain team in chasing up factories/quality claims/Asia Operations teams Show less



T&G (HK) HOLDING LIMITED

• Hong Kong

• Sales Manager

  • Nov 2006 - Sep 2019

  - Sourcing product and new collection development for sale plan for both key customers & new customers - Work with QA and QC team to ensure all the products meet import regulations, customer’s testing requirement, and quality standard. - Responsible for all sales and marketing issues for worldwide business including trade fairs, product catalogue and daily contact with customers. - Work closely on factory compliance to ensure all used factories comply licensor & customer standard. - Generate sales forecast, business plan to Disney and other licensors to confirm & get the licence right. - Work side by side with licensors for all marketing, sales and approval issue, plus ad-hoc promotion event/pop-up stores Show less



Global Victor (Asia) Limited

• Station in Japan

• Senior Sales

  • Oct 2005 - Oct 2006

  - Sourcing on behalf of Japan office. - Customers mainly are convenience store, department stores, wholesalers, retailers in Japan. - Products range from watch, clock, small electronic applicants, MP3, Gift & premium, party items or anything that is profit making for the company. - Goods for both Licenced (like Sanrio, San-X, etc) or no-brand products. - Arrange periodical factory visit to carry out factory audit for new vendors, in-line checking & final QC check. - Perform full set of merchandising activities from product development, price negotiation, sample & order follow-up, shipment arrangement as well as to tackle on-sale defective issue with vendor. Show less