Experience

University of Gibraltar

• Gibraltar
• Higher Education
• 1 - 100 Employee

• PHD Researcher

  • May 2023 - Present

• Research Programme Coordinator

  • Apr 2022 - May 2023



Brittany Ferries

• Maritime Transportation
• 700 & Above Employee

• Hotesse d'Accueil, Service et Vente

  • Apr 2019 - Oct 2019

  - Onboard hostess - Ensuring customer satisfaction - Welcoming and advising passengers - Welcome/Information desk - Shops/bars/cafés/restaurants - Caring for passengers with special requirements (physical and mental mobility,language, etc) - Translation French/English - Onboard hostess - Ensuring customer satisfaction - Welcoming and advising passengers - Welcome/Information desk - Shops/bars/cafés/restaurants - Caring for passengers with special requirements (physical and mental mobility,language, etc) - Translation French/English



Volunteer

• Vegan cooking

  • Jan 2016 - Sep 2019

  - Guidance to introduce others to vegan cooking and lifestyle - Lessons for children and adults - Perfecting recipes - Providing nutritious food for individuals and groups - Guidance to introduce others to vegan cooking and lifestyle - Lessons for children and adults - Perfecting recipes - Providing nutritious food for individuals and groups



HOTELIERE PALYM

• France
• Hospitality

• Receptionist

  • Nov 2018 - Mar 2019

  - Welcoming and accompanying clients during their stay - Customer support via telephone, email and online - Taking reservations by phone, email and online - Use of different software to ensure optimal customer satisfaction (Availpro, Experience, Booking, Expedia...) - Use of Excel and Word to carry out daily tasks (deliveries, stock takes, laundry orders...) - Providing guests with information and finding solutions to any queries - Ensuring clients security and safety during their stay - Issuing room keys - Checking guests in and out - Translation for guests from English to French (vice versa) - Managing house keeping team Show less



Brittany Ferries

• Maritime Transportation
• 700 & Above Employee

• Bilingual Hostess

  • May 2013 - Sep 2018

  Onboard hostess Customer satisfaction Welcoming and advising passengers Welcome/Information desk Shops/bars/cafés/restaurants Caring for passengers with special requirements (physical and mental mobility,language, etc) Onboard hostess Customer satisfaction Welcoming and advising passengers Welcome/Information desk Shops/bars/cafés/restaurants Caring for passengers with special requirements (physical and mental mobility,language, etc)



Freelance

• Paris and online

• Qualified TEFL English Teacher

  • Jan 2010 - Jun 2016

  Fun and interactive English lessons for adults and children Recently qualified TEFL teacher Teaching English since 2010 Fun and interactive English lessons for adults and children Recently qualified TEFL teacher Teaching English since 2010



E.Leclerc

• France
• Retail Groceries
• 700 & Above Employee

• Supermarket Cashier

  • Jan 2011 - May 2013

  Welcoming the customers Scanning items Till operations Price checks Advising and translating for customers Welcoming the customers Scanning items Till operations Price checks Advising and translating for customers



The Normandy Kennels

• Normandie

• Voluntary Kennel Helper

  • Apr 2008 - Sep 2012

  Welcoming the animals and their owners, helping the dogs and cats settle in for their stay Walking and playing with the animals Caring and feeding the animals Cleaning Administering any medication Welcoming the animals and their owners, helping the dogs and cats settle in for their stay Walking and playing with the animals Caring and feeding the animals Cleaning Administering any medication