Experience

Crown Personnel Services, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Support Technician

  • Jun 2012 - Present



Crown Personnel Services, Inc.

• Crown Personnel

• Customer Support Technician

  • Feb 2008 - Apr 2010

  Promote career development services in conjunction with the Montgomery County Workforce Division marketing campaign. Collaborate with Workforce team in enhancing the functionality of processes, procedures and database management. • Assisted in enhancing workflow/process improvements making it possible to accommodate increasing responsibilities. • Helped drive referrals by word-of-mouth advertising and redirecting marketing tactics to increase awareness of program. • Recognized for maintaining a positive attitude and producing high-quality work. Show less



Crown Partners, LLC

• Crown Partners, LLC

• Customer Support Manager

  • 2008 - 2010

  • Excelled in resolving challenges with innovative solutions, and process improvements proven to increase efficiency, customer satisfaction and the bottom line. • Offered advanced computer skills in MS Office where I was able to offer technical expertise to reduce redundancy and increase efficiency of database systems. • Excelled in resolving challenges with innovative solutions, and process improvements proven to increase efficiency, customer satisfaction and the bottom line. • Offered advanced computer skills in MS Office where I was able to offer technical expertise to reduce redundancy and increase efficiency of database systems.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2002 - Jan 2007

  • Effectively handled multiple projects concurrently resulting in high volume repeat business and revenue • Intense collaboration with sales and manufacturing workforce teams to drive customer satisfaction and delight • Effectively handled multiple projects concurrently resulting in high volume repeat business and revenue • Intense collaboration with sales and manufacturing workforce teams to drive customer satisfaction and delight