Experience

Croner

• United Kingdom
• Business Consulting and Services
• 200 - 300 Employee

• Reward Service Advisor

  • Jul 2020 - Present

  - Facilitate Job Evaluation projects and training for different organisations, offering a tailored, bespoke service - Carry out benchmarking to suit client specific parameters and special requirements given by organisations- Produce individual reports, including detailed explanations of methodology and analysis of job evaluation and benchmarking data

• Reward Account Manager

  • Jul 2019 - Present

  - Achieve sales and financial growth through exceptional, thorough and bespoke customer service to Reward clients - Knowledge of a variety of methods and procedures to aid a multitude of organisations in varying size and sector in all things pay and benefits

• Reward Business Sales Executive

  • May 2018 - Jul 2019

  - 360 sales - Completing software demonstrations - Face to Face sales as well as Phone sales- Ensuring streamline handover to sales enablement and research - Upselling

• Business Development/Sector Specialist

  • Mar 2016 - May 2018

  - Generating effective business support for HR/Employment Law & Health and Safety to a wide range of clients and sectors - Diary Management - Outbound and Inbound sales- Event invites and Sales - Achieving Monthly and Quarterly KPI targets

• Seminar Specialist

  • Jan 2018 - Mar 2018

  - Inviting local businesses to attend Croner events via cold calling - Achieving event sales targets - Email communication - Booking attendees onto the event

• Senior Business Sales Consultant

  • Jul 2017 - Jan 2018

  - Managing my team's productivity to ensure all KPI'S are achieved - Motivating the team - Supporting my Sales Manager with interviews, return to works and grievance situations - Quality assuring appointments - Help manage BDM's and their Diary's- Maintain my own personal targets as well as my team targets



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Nov 2014 - Mar 2016

  - Provide excellent customer service - Meet customer needs by helping them reach their hopes, dreams and ambitions via Suitable products and services - Putting the customer at the heart of everything I do - Achieving KPI targets - Being security and risk compliant - Provide excellent customer service - Meet customer needs by helping them reach their hopes, dreams and ambitions via Suitable products and services - Putting the customer at the heart of everything I do - Achieving KPI targets - Being security and risk compliant



The Money Shop UK

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2012 - Oct 2014

  - To deliver Money shop standards to customers on all products - Registered key holder - To complete audits relating to security and process - Cross selling to existing and new customers - providing and reviewing Pay Day Loans - Achieving daily KPI targets - To deliver Money shop standards to customers on all products - Registered key holder - To complete audits relating to security and process - Cross selling to existing and new customers - providing and reviewing Pay Day Loans - Achieving daily KPI targets



Cash Generator Limited

• United Kingdom
• Retail
• 100 - 200 Employee

• Customer Services Officer

  • Aug 2010 - Apr 2012

  - Meeting and greeting customers - Answering calls from customers, directors and suppliers - Lowering bad debt within the shop - Providing and reviewing Pay Day Loans - Meeting and greeting customers - Answering calls from customers, directors and suppliers - Lowering bad debt within the shop - Providing and reviewing Pay Day Loans