Experience

Masabi

• United Kingdom
• Urban Transit Services
• 100 - 200 Employee

• Account Manager

  • Dec 2021 - Present

  Driving adoption and growth of fare payment technology for transit authorities. Accomplished >$1.3 million growth combined of recurring and non-recurring revenue within first 9-months in position. Driving adoption and growth of fare payment technology for transit authorities. Accomplished >$1.3 million growth combined of recurring and non-recurring revenue within first 9-months in position.



Acadis®

• United States
• Software Development
• 1 - 100 Employee

• Product Analyst

  • Nov 2021 - Dec 2021

  Providing a customer facing voice to the product pillar. Consolidating and organizing stakeholder feedback for development prioritization. Maintaining product roadmap for communication to internal and external stakeholders. Speaking with internal and external stakeholders to understand business needs, and areas for enhancement within the product to better serve our customer base.

• Strategic Account Manager

  • Jan 2021 - Nov 2021

  Providing stellar support and care to our existing customers. Investigating areas for strategic improvement and recommending solutions to emerging challenges. Achieving over $1-million in sales and securing over $3-million in renewals within the first 6-months in this role.

• Executive Assistant - Sales Support

  • Feb 2016 - Jan 2021

  Supporting the CEO and Key Account Sales team with lead generation, business development, strategic account management, contract execution, and various other administrative tasks.

• Customer Outreach Representative

  • Aug 2015 - Feb 2016

  Bringing public safety personnel peace of mind with quality training and training management. Performing a number of job duties, to include: - Sales/Marketing - Sale Engineering / Technical Sales - Business Development - Lead Generation - Strategic Account Management - Executive Assistant


Starbucks
• United States
• Retail
• 700 & Above Employee
• Barista

  • Jan 2011 - Aug 2011


Monroe County Central Dispatch

• 911 Dispatcher

  • Mar 2005 - Feb 2011

• Telecommunications Shift Supervisor

  • Feb 2008 - Feb 2010

  In addition to regular duties associated with emergency dispatching, I also managed a shift of six dispatchers, duties to include: - Staff scheduling - Coaching for optimal performance - Training of new employees - Encouraging positive morale



Indianapolis Airport Authority

• United States
• Airlines and Aviation
• 200 - 300 Employee

• 911 Dispatcher

  • Jul 2000 - Jul 2004

  In addition to job duties associated with emergency dispatching, I created and managed a training program to ensure all dispatch personnel remained in compliance with FAA training requirements. In addition to job duties associated with emergency dispatching, I created and managed a training program to ensure all dispatch personnel remained in compliance with FAA training requirements.


Town of Brownsburg
• United States
• Government Administration
• 1 - 100 Employee
• 911 Dispatcher

  • Nov 1998 - Jul 2000