Experience

Accu-Time Systems

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Systems Test Engineer

  • Feb 2021 - Present

  Responsible for Quality Assurance (QA) of embedded software systems running on proprietary hardware in a variety of configuration and network environments. Validation and testing of software and hardware, using automated and manual test processes. Creation and review of test plans and supporting documentation.

• Customer Success Specialist

  • Apr 2018 - Feb 2021

  Provided complete onboarding of new customers, ensuring a seamless transition from sales to implementation to final launch. Secondary responsibilities included support of large scale ERP/HR software integration systems for existing customers, diagnosing and resolving technical hardware and software issues, and interfacing with sales, application development and additional support staff to provide positive customer experiences.

• Customer Service/Technical Support Representative

  • Jan 2005 - Apr 2018

  Responded to support requests from end users, including walk-throughs of basic troubleshooting, software updates and issuing of RMAs as required. Proactively created product documentation and support guides, to enhance the customer support experience. Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

• Production Staff

  • Nov 1995 - Jan 2005

  Worked in a variety of positions within the production and service teams, including product assembly, service technician, shipping, and inventory control.