Experience

Redline VR

• United States
• Entertainment
• 1 - 100 Employee

• Consultant and Producer

  • Apr 2022 - Present

  The Raven Room is Redline VR's new music & comedy venue that holds 250 capacity currently but is larger in size. I am growing my role from the producer/ booker of B.A.D. Waves Remix to become a booker of The Raven Room this month. I am currently taking bookings from polished artists. The Raven Room is Redline VR's new music & comedy venue that holds 250 capacity currently but is larger in size. I am growing my role from the producer/ booker of B.A.D. Waves Remix to become a booker of The Raven Room this month. I am currently taking bookings from polished artists.



The Resurrection Project

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Case Manager

  • Sep 2021 - Present

  Application and client specialist. Responsible for processing applications and aiding the community with education on resources. Case management of applications for review of documents for rental, ownership documents with regard to client support and fraud. Application and client specialist. Responsible for processing applications and aiding the community with education on resources. Case management of applications for review of documents for rental, ownership documents with regard to client support and fraud.



AMAZING!! Mascots

• United States
• Design Services
• 1 - 100 Employee

• Brand Ambassador and Performer

  • Sep 2017 - Present

  Content generator and brand promotions for marketing. Live event coordinating and performances. Content generator and brand promotions for marketing. Live event coordinating and performances.



Ann & Robert H. Lurie Children's Hospital of Chicago

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Electroneurodiagnostic Technologist

  • Mar 2019 - Sep 2021

  Level 2 Nuerodiagnostic Techonlogist responsible for performing EEGs in an inpatient and outpatient setting. Responsible for patient care and billing. Performed NCV and assisted in EMG in outpatient and operating rooms. Level 2 Nuerodiagnostic Techonlogist responsible for performing EEGs in an inpatient and outpatient setting. Responsible for patient care and billing. Performed NCV and assisted in EMG in outpatient and operating rooms.



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Resolutions Specialist Account Management

  • Dec 2012 - Aug 2017

  Mediation and negotiations for small business. Account management and customer support.Consulting work flow for small business clients.Working with legal and sales to investigate and find solutions to cases.Creating workflow for a new team that we created as original founding team members of the organization. Use of salesforce, zendesk, google operating programs, and word.

• Customer Support Specialist

  • Nov 2010 - Dec 2012

  • Second tier support on team of 18 people, assisted with resolving customer issues, as well as working with productivity metrics to meet and exceed goals as a team. • Met and exceeded goals for calls completed & emails resolved per hour. • Technology utilized included: Cisco, Salesforce, Cybersource, Gmail and Google Docs, HipChat, Skynet, Workday and Zendesk. • Fraud investigations.•Escalations high price point resolutions for larger scale risk assessment and medical issues.



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Enumerator

  • May 2010 - Sep 2010

  Quantitative data collection and analysis. Qualitative gathering of information and investigations. Field work navigation and coordinating of large scale blitz in communities with resistance to communication. Quantitative data collection and analysis. Qualitative gathering of information and investigations. Field work navigation and coordinating of large scale blitz in communities with resistance to communication.



Windward Sports

• United States
• Health, Wellness & Fitness

• Sales Specialist and Assistant Manager

  • May 2009 - May 2010

  Sales associate and manager for board sports shop with high end ordering and clientele. Sales associate and manager for board sports shop with high end ordering and clientele.



Kalamazoo Public Schools

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Special Education Teacher permanent substitute

  • Dec 2008 - Sep 2009

  I taught special education and coached students with various disabilities. I taught special education and coached students with various disabilities.



Western Michigan University

• United States
• Higher Education
• 700 & Above Employee

• Researcher

  • Jul 2006 - Dec 2007

  Quantitative data collection and surveyed research with members of the community for the city of Kalamazoo and Portage to allocate funding for the cities needs. Quantitative data collection and surveyed research with members of the community for the city of Kalamazoo and Portage to allocate funding for the cities needs.



Coach House Gifts

• United States
• Retail

• Sales Associate

  • Jun 2002 - Oct 2003

  Responsible for sales and Customer service. Ordering and processing of inventory. Responsible for sales and Customer service. Ordering and processing of inventory.



Midland Soccer Complex

• Soccer Referee

  • May 1998 - Aug 2001

  FIFA certified center referee and linesman. Youth advocate, educator, and coach. FIFA certified center referee and linesman. Youth advocate, educator, and coach.