Experience

UNILINK SOFTWARE LIMITED

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Service Support Customer Relationship Manager

  • Aug 2017 - Present



Northumbria CRC

• Information Officer

  • May 2014 - Aug 2017

  • Responsible for compiling a range of monthly performance and exceptions reports to enable us to monitor progress against a wide range of area, regional and national targets and measures.• Taking a leading role in identifying areas for improvement and supporting the organisation to achieve better results.• Managing local Helpdesk to resolve technical issues and assisting and supporting staff to improve data quality.• A lead role in developing and sharing good practice linked to the performance improvement and service development agendas. Show less

• Senior Information Officer

  • Jan 2015 - Oct 2015

  • Responsible for compiling a range of monthly performance and exceptions reports to enable us to monitor progress against a wide range of area, regional and national targets and measures.• Taking a leading role in identifying areas for improvement and supporting the organisation to achieve better results.• Managing local Helpdesk to resolve technical issues and assisting and supporting staff to improve data quality.• A lead role in developing and sharing good practice linked to the performance improvement and service development agendas. Show less



Thames Valley Probation Service

• Case Administrator

  • Sep 2010 - May 2014

  • Providing support to Line Managers by completing managerial tasks such as allocating case files, instructing and guiding team towards achieving organisational objectives, and reporting progress on such objectives. • Tracking upcoming deadlines and ensuring appropriate distribution of reports. • Developing and maintaining professional relationships based on trust and integrity. • Actively supporting change and analysing ways to improve office processes. • Point of contact for new IT implementation. • Production of clear and precise written reports for court hearings. • Minute taking. • Management report writing and distribution to senior management team. Show less



Asda

• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Jun 2006 - Sep 2010

  • Delivering a high level of customer service and providing detailed product knowledge. • Effectively liaising with representatives from external entertainment companies. • Replenishment and merchandising of stock in order to meet sale targets. • Responsible for taking payments and cashing up. • Delivering a high level of customer service and providing detailed product knowledge. • Effectively liaising with representatives from external entertainment companies. • Replenishment and merchandising of stock in order to meet sale targets. • Responsible for taking payments and cashing up.