Experience

FindLaw, part of Thomson Reuters

• United States
• Legal Services
• 400 - 500 Employee

• Channel Development Specialist

  • Feb 2022 - Present

  Our team works to incorporate and enhance a strong and consistent value story within each growth and retention opportunity for our Findlaw Sales & Client Management teams. We work to enhance the education and enablement of digital marketing competencies, industry knowledge, Findlaw POV's, and proper product/solution positioning.

• Senior Premier Client Manager

  • Apr 2020 - Jan 2022

  *Partner with internal colleagues to provide customized digital marketing solutions to attorneys across the country.*Responsible for the management and retention of FindLaw’s top 1% of high-net-worth clients, valued at over $8M annually.*Proactively provided education and consultation to clients, ensuring they maximized their ROI via FindLaw’s product line which includes website development and maintenance, social media, Google Adwords, blogging, video and online legal directories.*Continually researched industry trends and performance analytics to provide custom reporting on key performance metrics via monthly customer touch points.*Worked collaboratively with a team of SEO specialists, sales consultants, designers, writers and project managers.*Acted as Client Management lead in cross-functional projects including Accessibility Team, Blog Preapproval Pilot, DNI, CSS Tickets in Wrike; ensured Account Management needs were represented and aligned to overall project mission.Achievements*2020 Premier Client Manager of the Year after achieving highest renewal percentage to quota*Recognized as a member of the departments Circle of Excellence, 2020 (Top 8% of Client Managers).*2021 Premier Client Manager of the Year after achieving highest renewal percentage to quota*Recognized as a member of the departments Circle of Excellence, 2021 (Top 8% of Client Managers).

• Senior Account Manager

  • Jun 2012 - Apr 2020

  *Consult with clients by identifying problem areas, trends and opportunities, then providing recommendations and action plans; ensuring follow-through and closed loop communication.* Demonstrate through knowledge of FindLaw product portfolio by providing client education and recommendations.* Developed cadence for all project status communications to present status, outline next steps and manage client expectations.* Establish and maintain relationships with clients, consultants and internal colleagues.* Direct work in cross-functional departments including project management, design, content, SEO, development to ensure client deliverables are executed on-time.* Manage client portfolio of 250+ accounts with responsibility to manage relationship and remedial projects along with overall client contract and retention.* Acted as Account Management project lead in cross-functional projects including WLD Improvement Process, One Vision, and CO Portal Development; 24 Hour Turnaround Time, AMS Customer Commitments, Back-Up to Team Lead, Blog Process, Client Info Doc, Client Info Doc and Validation Training, Credit Process, Email Quality, Exception Process, FirmSite Pain Points, Order Capture – Sales Activities in PIC, PM to AM Transition Pilot, Rapid Results, Renewals 2.0 Plan, Sales Activities in PIC System, Solution Support Form Testing, Solution Support Intake Form, Solution Support/ First Year Best Practices, and Eagan ASM Tour de FindLaw. Ensured Account Management needs were represented and aligned to overall project mission.Achievements* Exceeded 2013 renewal quota at 119.2%.* Exceeded 2014 renewal quota at 127% (Hitting my year in October).* Exceeded 2015 renewal quota at 115%.* Exceeded 2016 renewal quota at 137%.* Exceeded 2017 renewal quota at 123%.* Exceeded 2018 renewal quota at 115%.* Exceeded 2019 renewal quota at 147%.* Account Manager of the year, 2019

• Account Manager

  • Feb 2010 - Jun 2012

  * Maintained and grew relationships with current and new clients achieving AM Revenue Retention Goals in 2010 and 2011* Partnered cross functionally with Customer Service, Web Designers, Developers, SEM and CDCs to ensure the customer is getting the best possible service from FindLaw* Mentored Account Managers to share best practices and strategies for building client relationships and attaining goals.* Facilitated client trainings to discuss FindLaw product offering and online marketing strategies.* Acted as Account Management project lead in cross-functional projects including Super Lawyers Firm Profile, LawyerMarket.com Rebuild and AM/PL Focus Group.* Represented Account Management as the subject matter expert for Super Lawyers Firm Profiles.Achievements* Account Manager of the Year, 2011* One Million Dollar Renewal Club, 2011* Account Manager 100% Renewal Quota Achievement, 2011* Account Manager 100% Renewal Quota Achievement, 2010



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Senior Sales Representative

  • Nov 2006 - Feb 2010

  * Streamlined the sales process by generating and sharing sales, product and email ideas* Maintained and grew relationships with current and new clients to consistency meet sales goals from 2006 – 2010.* Mentored and assisted in the training of new employees after completion of the Mentor Training program.* Partnered cross functionally with key business leaders to brainstorm ideas for marketing campaigns to drive greater sales penetration by product and customer type.* Maintained and grew relationships with new and existing customers while achieving high customer service.Achievements* Obtained a 102% Overall Sales Quota from 2006 to 2010* Received Top Q4 Rep in the Midwest for 2007



ID Wholesaler

• United States
• Retail
• 1 - 100 Employee

• Senior Sales Representative

  • 2004 - 2006

  * Maintained and grew relationships with new and existing customer base of 2,000 clients.* Established market research and analyzed data to determine which vertical markets to approach.* Participated cross functionally with managers and colleagues sharing strategies, success stories and product information.* Developed and implemented a personal growth plan to organize my sales plans, marketing ideas and overall growth of my business.* Mentored and assisted in the training of new employees.Achievements * Lead sales person with highest gross profit in company* Surpassed monthly sales goals year obtaining $100,000 (against in monthly sales surpassing the $80,000 goal